Remote Federal Tech Support Engineer – SD-WAN & Security

Versa Networks

United States

Remote

USD 175,000 - 260,000

Full time

14 days+

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Benefits offered by this job

Pre-IPO equity

Competitive salary

Health insurance

Paid time off

Flexible work environment

Professional development

Employee recognition

Parental leave

Job summary

Versa Networks is seeking a Technical Support Engineer to deliver advanced technical assistance and escalation support for Versa products used by U.S. government agencies. The role requires deep expertise in networking, cybersecurity, SD-WAN, and SD-LAN, with strong communication for mission-critical federal environments.

The candidate must be a U.S. citizen, comfortable in high-security settings, and capable of 24x7 coverage.

Qualifications

Bachelor’s degree in CS or related field.
5+ years in technical support, TAC, or network/security engineering.
U.S. citizenship required; ability to obtain federal clearance preferred.
Strong experience with SD-WAN/SD-LAN, networking, and security technologies.

Responsibilities

Provide Tier-2/Tier-3 support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN.
Troubleshoot complex networking, routing, switching, security policies, and cloud issues.
Act as liaison between federal customers and Versa engineering teams.
Document RCA, workarounds, and permanent fixes.
Support federal compliance requirements (FedRAMP, FIPS, NIST).
Participate in on-call rotation for 24x7 coverage.
Develop knowledge base articles and technical docs for federal use cases.
Collaborate with product management to drive improvements based on feedback.