Federal Tech Support Engineer – Secure Networking

Versa Networks; United States; Remote; USD 175,000 - 260,000; Full time

Benefits offered by this job

Competitive Salary

Pre-IPO Equity

Health Insurance

Remote Work

Hybrid option

PTO

Professional Development

Parental Leave

Job summary

Versa Networks is seeking a Technical Support Engineer – Federal Customers in the United States to provide advanced technical assistance, troubleshooting, and escalation support for Versa products in federal environments. U.S.

citizenship and the ability to work in high-security, compliance-driven settings are required. The role demands deep networking, cybersecurity, SD-WAN/SD-LAN expertise and excellent customer-facing communication to support mission-critical federal operations.

Qualifications

• U.S. Citizenship required (security clearance preferred).
• 5+ years in technical support, TAC, or network/security engineering.
• Strong expertise in: Networking (TCP/IP, BGP, OSPF, MPLS, VPNs); Security (Firewalls, IPS/IDS, Zero Trust, SSL/IPSec); Enterprise Networking (SD-WAN, SD-LAN).
• Cloud & Virtualization: AWS, Azure, VMware, containers/K8s a plus.
• Experience supporting federal government customers or regulated environments preferred.
• Excellent troubleshooting, log analysis, and packet-level debugging skills.
• Strong written and verbal communication for customer-facing support.
• Industry certifications (CCNP, CCIE, CISSP, PCNSE, or equivalent) a plus.

Responsibilities

• Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN solutions.
• Troubleshoot complex networking, routing, switching, security policies, and cloud integration issues.
• Serve as a technical liaison between federal customers and Versa engineering teams.
• Document root cause analysis (RCA), workarounds, and permanent fixes.
• Support federal compliance requirements (e.g., FedRAMP, FIPS, NIST frameworks).
• Participate in on-call rotation to ensure 24x7 coverage for critical government customers.
• Develop and maintain knowledge base articles and technical documentation for federal use cases.
• Collaborate with product management and engineering to drive product improvements based on customer feedback.

Skills

Networking

Security

SD-WAN/SD-LAN

Troubleshooting

Communication

Certifications

Tools

AWS

Azure

VMware

Kubernetes

Job description

Versa Networks is seeking a Technical Support Engineer – Federal Customers in the United States to provide advanced technical assistance, troubleshooting, and escalation support for Versa products in federal environments. U.S.

citizenship and the ability to work in high-security, compliance-driven settings are required. The role demands deep networking, cybersecurity, SD-WAN/SD-LAN expertise and excellent customer-facing communication to support mission-critical federal operations.