Remote Federal Customer Service Specialist

Senture, LLC; United States; Remote; USD 30,000 - 33,000; Full time

Job summary

Senture, LLC is seeking candidates for a work-from-home customer service role. The position offers $16.61 per hour base pay plus a $5.55 per hour Health & Welfare stipend.

You will handle inbound and outbound calls, document and resolve issues per client guidelines, and participate in a rigorous clearance process. Ideal candidates are located in the Dallas/Fort Worth, TX or Atlanta, GA areas to support required in-person steps, with remote work supported from those locations.

Qualifications

• Strong communication skills for inbound/outbound calls.
• Ability to document customer information accurately.
• Willingness to complete security clearance process.

Responsibilities

• Provide professional, high-quality customer service on inbound and outbound calls.
• Accurately document and update customer information in internal systems.
• Verify and correct customer data as needed.
• Actively listen and provide clear, helpful solutions.
• Conduct outbound calls for surveys or client-specific outreach.
• Meet schedule adherence and performance expectations.
• Use performance data to continuously improve service delivery.

Job description

Senture, LLC is seeking candidates for a work-from-home customer service role. The position offers $16.61 per hour base pay plus a $5.55 per hour Health & Welfare stipend.

You will handle inbound and outbound calls, document and resolve issues per client guidelines, and participate in a rigorous clearance process. Ideal candidates are located in the Dallas/Fort Worth, TX or Atlanta, GA areas to support required in-person steps, with remote work supported from those locations.