Remote Family Enrollment & Billing Specialist

AMBASSADOR ACADEMY ROBOTS & MENTORS; Philadelphia (Philadelphia County); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Job summary

An educational organization located in Philadelphia is hiring a Family Enrollment & Billing Specialist to oversee parent onboarding and billing processes. The ideal candidate will manage enrollment, generate invoices, and maintain communication with families to ensure smooth operations. They should have 1–3 years of experience in a related field, possess strong technical and communication skills, and be highly organized. This role can be performed remotely, allowing flexibility in work arrangements.

Qualifications

• 1–3 years of experience in enrollment, billing, family-services administration, or school operations.
• Extremely organized, able to manage large volumes of families/data.
• Experience with childcare subsidy systems (CCIS/ELRC) is a plus.

Responsibilities

• Oversee all parent onboarding and billing profiles.
• Manage new family intake steps from acceptance to full enrollment.
• Generate weekly/monthly invoices based on program schedules.
• Respond to parent billing questions with speed and professionalism.
• Maintain clean, accurate digital records for all interactions.

Skills

Technical skills with billing platforms

Communication skills

Organizational skills

Customer service skills

Tools

Brightwheel

Procare

Job description

An educational organization located in Philadelphia is hiring a Family Enrollment & Billing Specialist to oversee parent onboarding and billing processes. The ideal candidate will manage enrollment, generate invoices, and maintain communication with families to ensure smooth operations. They should have 1–3 years of experience in a related field, possess strong technical and communication skills, and be highly organized. This role can be performed remotely, allowing flexibility in work arrangements.