Remote Family Case Manager: High-Volume Impact

Watershed Ventures; New York (NY); Remote; USD 6,900 - 11,000; Full time

Benefits offered by this job

PTO

10 paid holidays

Paid training

Fully remote

Job summary

Meadow is hiring Family Case Managers to guide families through our full service lifecycle, from contract signing to the safe return of their loved one’s ashes. You will own a high-volume caseload of around 100 concurrent cases, coordinating transportation, documentation, scheduling, and ashes return across internal teams.

The ideal candidate is exceptionally organized, excels in client experience, and can triage across multiple systems. A home setup supporting remote work is required.

Qualifications

• 2+ years owning a caseload or book of accounts end-to-end – case management, patient or client coordination, claims handling, or similar.
• Strong written and spoken English.
• Exceptional capacity for high volume: manage 100+ cases with meticulous record-keeping.
• Clear, calm communicator who builds trust through phone and text.
• Highly accountable and proactive: ownership, client experience, problem solving on escalations.
• Tech-savvy and organized: work across multiple systems to triage priorities.

Responsibilities

• Manage a high-volume book of business, overseeing the full client life cycle from contract signature to final resolution.
• Act as the dedicated point of contact, handling inbound and outbound calls and texts with empathy, clarity, and professionalism.
• Guide families through each step of the process while building trust and an exceptional client experience.
• Own key milestones – transportation, documentation, cremation scheduling, ashes return – coordinating with internal teams.
• Keep documentation meticulous and update all systems promptly and accurately.
• Navigate across platforms (HubSpot, Aircall, Slack, GSuite, internal system) to build context and triage workflows.
• Collaborate with teammates to ensure continuity of care and coverage during peak volumes.
• Ensure smooth case handoffs and anticipate downstream impacts.

Skills

Case management

High-volume coordination

Empathy & communication

English proficiency

Tools

HubSpot

Aircall

Slack

GSuite

Job description

Meadow is hiring Family Case Managers to guide families through our full service lifecycle, from contract signing to the safe return of their loved one’s ashes. You will own a high-volume caseload of around 100 concurrent cases, coordinating transportation, documentation, scheduling, and ashes return across internal teams.

The ideal candidate is exceptionally organized, excels in client experience, and can triage across multiple systems. A home setup supporting remote work is required.