Faculty Support Lead (Remote) - Customer Success

Pearson; Columbus (OH); Remote; USD 65,000 - 90,000; Full time

Job summary

Pearson is seeking a proactive Customer Success professional to support faculty onboarding and adoption of Pearson courseware. You will coach Faculty Support Associates, escalate complex issues, and help with course builds for high-service accounts. The role requires leadership, strong time management, and excellent communication in a remote, fast-paced environment.

Hours are 8AM-8PM EST with occasional weekend coverage during peak periods. Some travel may be needed.

Qualifications

• Bachelor's degree and/or 2+ years of experience in supporting faculty onboarding with technology.
• Excellent written and verbal communication; able to present clearly to all audiences.
• Curiosity, creative thinking, analytical skills, and ability to explore solutions.

Responsibilities

• Support faculty onboarding and setup with technology.
• Coach Faculty Support Associates and handle high-level escalations.
• Assist with course builds and provide guidance for high-service accounts.
• Lead instructor onboarding sessions and collaborate with cross-functional teams.

Skills

Communication

Leadership

Time management

Cross-functional teamwork

Problem solving

Education

Bachelor's degree

Job description

Pearson is seeking a proactive Customer Success professional to support faculty onboarding and adoption of Pearson courseware. You will coach Faculty Support Associates, escalate complex issues, and help with course builds for high-service accounts. The role requires leadership, strong time management, and excellent communication in a remote, fast-paced environment.

Hours are 8AM-8PM EST with occasional weekend coverage during peak periods. Some travel may be needed.