Remote Facility Manager

Warehouse Anywhere; Denver, Northern (CO, KY); Hybrid; USD 33,000 - 39,000; Full time

Job summary

Warehouse Anywhere is hiring a Remote Facility Manager to provide second-line sales support, daily administrative oversight, and exception handling for self-storage facilities across the network.

You will manage third-party inbound leads, adjust offers within policy, and ensure timely lease documentation, insurance compliance, and critical communications. The role requires strong organization and multi-channel coordination.

Qualifications

• Two or more years in sales support, customer service, leasing, property management, or related operations.
• Ability to manage escalated customer or sales situations with sound judgment.
• Strong written and verbal communication skills.
• Proficiency with cloud-based CRM, property management, and task-management platforms.

Responsibilities

• Serve as second-line sales and admin support for escalated opportunities.
• Handle manager-requested calls or escalated customer interactions.
• Modify rates and extend approved offers within policy.
• Document outcomes and next steps in the systems.
• Escalate requests outside pricing, policy, or authority.
• Directly manage inbound leads from SpareFoot and similar channels.
• Maintain daily lead outreach and cadence until disposition.
• Document lead source, attempts, offers, and outcomes.
• Identify recurring lead issues and escalate with details.
• Manage daily emails, voicemails, inquiries, and tasks.
• Log and resolve or escalate items by end of day.
• Keep accurate records across systems for visibility.
• Prioritize work by impact, delinquency timing and risk.
• Monitor payments and follow up on autopay failures.
• Complete contact cadence for accounts past due.
• Send pre-late-fee notices and document communications.
• Monitor overlock and auction status.
• Escalate non-standard actions to leadership.

Skills

Sales support

Customer service

Leasing

Property management

Collections

Account coordination

Communication

Education

High School Diploma or GED

Tools

CRM software

Property management software

Communication platforms

Task management tools

Job description

This is a full-time, non-exempt opportunity with an hourly pay range of $24.00-$28.00 for candidates located in Denver, CO or Richardson, TX. | Hybrid – 2-3 days per week in office.

Warehouse Anywhere provides self-storage solutions for businesses looking to centralize the administrative requirements to manage their storage assets nationwide. Our team enables the seamless management of storage units regardless of location. Powered by our proprietary technology, our solution saves organizations time and money while creating efficiencies for operations, procurement, and sales teams.

Job Description

We are seeking a Remote Facility Manager to provide second-line sales support and daily administrative oversight for assigned self-storage facilities. This role is not intended to serve as a primary front-line call handler. Instead, the Remote Facility Manager resolves escalated sales opportunities, applies authorized pricing and offer options, manages third-party inbound lead channels, and ensures facility communications, collections activity, lease documentation, insurance requirements, and operational tasks are completed accurately and on time. The role may occasionally handle a call when a customer specifically requests a manager or when escalation support is required.

The Remote Facility Manager reports to the Remote Operations Manager. The role is expected to resolve items within established authority and elevate exceptions with complete context, recommended next steps, and documented customer or facility impact.

Key Responsibilities

• Serve as the second line of sales and administrative support for Rental Experience Specialists, focusing on escalated opportunities and exceptions rather than routine front-line call handling.
• Accept manager-requested calls or escalated customer interactions when higher-level support is required.
• Use authorized discretion to modify rates, extend approved special offers, and close escalated leads within established guidelines.
• Provide clear resolution and next-step guidance for escalated leads, documenting the outcome in the appropriate systems.
• Escalate requests that fall outside defined pricing, offer, policy, or operational authority.

Third-Party Lead Channel Ownership

• Directly manage inbound leads from SpareFoot and similar third-party channels independently from the Rental Experience queue.
• Monitor new leads throughout the day, complete required outreach, and maintain the defined follow-up cadence until the opportunity is closed, converted, or appropriately dispositioned.
• Ensure lead source, contact attempts, offer details, conversion outcome, and follow-up activity are documented accurately.
• Identify recurring channel issues or lead-quality concerns and elevate them with supporting details.

Daily Facility Administration

• Own daily administrative activity for assigned facilities, including emails, voicemails, web inquiries, Echo alerts, prospect follow-up, and assigned software or system tasks.
• Review all required communication and task channels throughout the day and ensure items are logged, resolved, closed, or escalated by end of day.
• Maintain accurate, current records across operating systems so open items, customer commitments, and next steps are visible to the broader team.
• Prioritize work based on customer impact, delinquency timing, lead urgency, compliance risk, and established procedures.

Payment & Delinquency Oversight

• Monitor payment activity and follow up on autopay failures according to established procedures.
• Complete the required contact cadence for accounts that are seven days past due and document all attempts and customer commitments.
• Send pre-late-fee notifications within the required timeline and maintain accurate records of the communication.
• Monitor and report overlock and auction status for assigned facilities.
• Escalate legal, collections, auction, or other non-standard actions that fall outside the role’s defined authority.

Move-Out, Lease & Insurance Compliance

• Verify move-outs for assigned facilities and confirm required documentation and system updates are complete.
• Track lease execution and insurance compliance, follow up on missing or incomplete requirements, and maintain current records.
• Identify unresolved compliance gaps and elevate them with a clear summary of actions already taken and the support needed.
• Ensure customer and facility records accurately reflect current occupancy, lease, insurance, and move-out status.
• Complete and submit the Daily Remote Facility Manager Checklist to the Remote Operations Manager with accurate status updates and unresolved items clearly identified.
• Escalate matters to the Remote Operations Manager that fall outside defined scope, including policy changes, legal or collections actions, and custom system requests.
• Provide concise documentation of the issue, relevant history, actions taken, customer or facility impact, and recommended next step when escalating.
• Follow established SOPs, pricing parameters, communication standards, and approval requirements.
• Communicate proactively about risks, recurring issues, workload constraints, or process gaps that may affect service or facility performance.

Customer & Partner Experience

• Communicate professionally and clearly with customers, prospects, facility partners, and internal teams.
• Balance customer service with consistent application of policies, pricing authority, payment requirements, and compliance standards.
• Take ownership of second-line issues through resolution or a documented handoff to the appropriate owner.
• Look for opportunities to improve response quality, follow-up consistency, and the overall tenant experience.

Key Performance Indicators

• Lead follow-up speed and completion of required outreach cadence.
• Conversion rate on escalated and second-line leads.
• Reduction in accounts receivable for assigned facilities through timely payment and delinquency follow-up.
• Tenant satisfaction and quality of issue resolution.
• Completion and accuracy of daily administrative work, system updates, and the Daily Remote Manager Checklist.

Qualifications

• High School Diploma or GED required.
• Two or more years of experience in sales support, customer service, leasing, property management, collections, account coordination, or a related operational role preferred.
• Demonstrated ability to manage escalated customer or sales situations with sound judgment and professionalism.
• Ability to work across multiple communication channels, lead sources, systems, and deadlines while maintaining accurate documentation.
• Strong written and verbal communication skills.
• Proven attention to detail, follow-through, organization, and task ownership.
• Comfort working with payment follow-up, delinquency procedures, lease documentation, and compliance tracking.
• Ability to apply established policies and authorized pricing or offer parameters consistently and elevate exceptions appropriately.
• Ability to work independently while maintaining timely communication with leadership and cross-functional partners.
• Proficiency with cloud-based CRM, property management, communication, and task-management platforms.

Preferred Attributes

• Experience in self-storage, multifamily or commercial property management, leasing, logistics, or a tech-enabled services environment.
• Experience managing third-party lead channels such as SpareFoot or similar platforms.
• Experience with rate adjustments, promotional offers, escalated lead conversion, payment follow-up, or delinquency administration.
• Familiarity with lease and insurance compliance requirements and move-out verification.
• Ability to identify process gaps, maintain operating discipline, and recommend practical improvements.