Remote Facilities Engagement & Care Coordination Specialist

SafeRide Inc; Town of Texas (WI); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Remote-first environment

Competitive compensation

Equity options

Medical, dental, and vision insurance

401(k) with company match

Generous PTO and holidays

Job summary

SafeRide Health is seeking a Facilities Coordinator to build proactive relationships with medical facilities and case managers, onboard them to our Care Portal, and keep communications running smoothly. You will monitor facility trends, manage outbound outreach, and resolve day-to-day issues so providers can focus on care and members can reliably get to their appointments.

You will log activity, track KPIs, and collaborate with internal teams.

Qualifications

• High school diploma or equivalent.
• 1+ year in customer service, provider relations, patient access, call center, or healthcare coordination.
• Strong written and verbal communication; confident on the phone with external partners.
• Comfortable learning and using operational technical systems (i.e., Salesforce), dashboards, and spreadsheets.
• Organized, detail-oriented, and calm under time pressure; able to follow structured workflows and elevate appropriately.
• Ability to travel to the San Antonio office on a quarterly basis for team collaboration and training.

Responsibilities

• Identify key points of contact (POCs) at assigned facilities; maintain accurate roles and contact details.
• Follow a clear outreach cadence (e.g., weekly for priority facilities; monthly for others) to share updates, gather feedback, and strengthen partnerships.
• Onboard facility staff to SafeRide’s Care Portal and related tools; provide refresher training and job aids as needed.
• Serve as a primary contact for facility needs through the Facility Phone Line and direct lines; triage and resolve scheduling or policy questions quickly.
• Draft and send timely communications (e.g., policy changes, holiday schedules); support mass-email sends and recipient list hygiene.
• Escalate urgent or complex issues to the Facilities Supervisor or the appropriate cross-functional team with clear, structured context.
• Use SafeRide data to log activity, track engagement, and keep facility records current.
• Monitor the Facilities Dashboard to spot trends (ride volume, recurring issues) and help prioritize outreach.
• Track and report basic KPIs (e.g., contact coverage, open issues, turnaround times); suggest process tweaks based on signals you see.
• Coordinate with internal teams (e.g., Network/TP Operations, Member Services) to match recurring ride patterns to efficient scheduling paths (e.g., standing orders) and reduce service gaps.
• Surface opportunities where facility-owned fleets or trusted partners could integrate into the SafeRide network to improve fulfillment.
• Deliver live virtual and/or in-person training sessions for facility staff, walking them through the SafeRide Care Portal and related workflows to ensure confident, accurate utilization of the platform.
• Maintain accurate records of communication, training, and escalations; follow templates and checklists for consistency.
• Uphold contractual and policy requirements in all interactions; route policy questions to the right owners.

Education

High school diploma or equivalent

Tools

Salesforce

Excel

Job description

SafeRide Health is seeking a Facilities Coordinator to build proactive relationships with medical facilities and case managers, onboard them to our Care Portal, and keep communications running smoothly. You will monitor facility trends, manage outbound outreach, and resolve day-to-day issues so providers can focus on care and members can reliably get to their appointments.

You will log activity, track KPIs, and collaborate with internal teams.