Focus Member Coordinator

SafeRide Inc; Town of Texas (WI); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and annual bonus opportunities

Equity options

Comprehensive medical, dental, and vision insurance

401(k) with company match

Generous PTO and paid parental leave

Career growth opportunities

Job summary

SupportFinity™ is looking for a Focus Member Coordinator to provide high-quality support to vulnerable populations. You will manage ride logistics, ensuring every transportation need is met with care and efficiency.

The ideal candidate has strong communication skills and a customer-first mindset, ready to help members navigate their service needs seamlessly. This position offers remote work flexibility and a supportive environment promoting career growth.

Qualifications

• Strong communication skills (verbal, written, and phone‑based).
• Demonstrated empathy, professionalism, and problem‑solving ability in member or customer interactions.
• Proven ability to manage multiple priorities in a fast‑paced environment.

Responsibilities

• Deliver high‑quality, personalized service to Focus Members.
• Confirm and support upcoming rides in coordination with the Routing Team.
• Provide real‑time assistance through the Focus Member phone line.
• Monitor the Focus Member Dashboard to track key metrics.
• Identify and resolve errors or service issues.
• Maintain accurate records to ensure continuity of service.

Skills

Strong communication skills

Empathy

Problem-solving ability

Ability to manage multiple priorities

Education

High school diploma or equivalent

Associate's degree in Healthcare, Communications, or related discipline

Tools

CRM systems

Job description

We’re excited to share this opportunity with our internal team.

Job Summary

At SafeRide Health, we are committed to ensuring transportation is never a barrier to care—especially for our most vulnerable populations. As a Focus Member Coordinator, you will deliver proactive, white‑glove support to high‑priority members through a tier‑based service model. This role combines empathy, operational precision, and problem‑solving to ensure every ride is seamlessly executed. You will monitor ride dashboards, confirm details in advance, and serve as the primary point of contact for member inquiries, resolving issues with professionalism and care. By collaborating closely with routing, network, and operations teams, you will play a direct role in protecting access to care for those who need it most.

Key Responsibilities

• Deliver high‑quality, personalized service to Focus Members, ensuring their unique needs are met with empathy and efficiency.
• Proactively confirm and support upcoming rides in coordination with the Routing Team, guided by member tier designations.
• Provide real‑time assistance through the Focus Member phone line, addressing inquiries and mobility accommodations with tact and professionalism.
• Monitor the Focus Member Dashboard to track key metrics, active memberships, and expiration dates.
• Identify and resolve errors, discrepancies, or potential service issues.
• Maintain accurate records to ensure continuity and quality of service.
• Partner with Routing, Network, and Member Services teams to resolve issues before they impact members.
• Share insights and feedback to improve workflows and enhance member experience.
• Ensure consistent, clear communication across all stakeholders supporting Focus Members.
• Act as an advocate for Focus Members, ensuring their needs are prioritized in line with SafeRide’s mission.
• Uphold SafeRide’s standards of compassion, professionalism, and member‑first service delivery.

Required Qualifications

• High school diploma or equivalent.
• Strong communication skills (verbal, written, and phone‑based).
• Demonstrated empathy, professionalism, and problem‑solving ability in member or customer interactions.
• Proven ability to manage multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Associate’s degree in Healthcare, Communications, or related discipline.
• Familiarity with dashboards, reporting tools, or CRM systems.
• Prior exposure to working with vulnerable or high‑acuity populations.
• Experience in healthcare services, transportation coordination, or member services.

Benefits

• Competitive salary, annual bonus opportunities, and equity options.
• Remote with flexible hours.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Generous PTO, paid company holidays, and paid parental leave.
• Career growth and development opportunities in a mission‑driven organization.