Remote Expert EPIC Configuration Analyst - (Cupid)

Presbyterian System Services; Evansville (IN); Hybrid; USD 100,000 - 176,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Wellness rewards program

Job summary

Presbyterian Healthcare Services seeks an Expert Epic Configuration Analyst to lead design, build, testing, and maintenance of Epic solutions. This remote/hybrid role collaborates with SMEs and end users to tailor workflows and data models across Epic modules.

The candidate will provide tier-2 support, analyze incidents, and develop specifications, test scripts, and training materials while mentoring others and driving cross-team improvements.

Qualifications

• Bachelor's degree and 3 years IT or business experience.
• 3 years of Epic-specific experience.
• Epic certification in supporting application.
• Proficiency or badges in related application areas.

Responsibilities

• Provide tier-2 support for Epic incidents with 24/7 on-call as needed.
• Analyze workflows, data, and configurations; design and test Epic solutions.
• Develop requirements, test cases, and ensure test scripts reflect workflows.
• Modify Epic records and master files; implement changes per procedures.
• Mentor teammates and share knowledge across teams.
• Create new workflows with SMEs and tailor to end users.

Skills

Epic Expertise

IT Experience

Analytical Thinking

Mentoring

Education

Bachelor's degree

Tools

Epic Modules

Job description

Location Address:Remote Office Santa Fe, NM 87501Compensation Pay Range:Minimum Offer $100,152.00 Maximum Offer $175,718.40 Now Hiring: Remote Expert EPIC Configuration Analyst - (Cupid)Summary:Build your Career. Make a Difference. Presbyterian is hiring a skilled EPIC Configuration Analyst - Expert Type of Opportunity: Full time Job Exempt: Yes Job is based: Remote Workers New Mexico Work Shift: Days (United States of America)Responsibilities:This position is responsible for in-depth knowledge of assigned Epic System software. This position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization's needs. This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintain those solutionsProvide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades / updates, and projects, collaborating with colleagues and across teams.Develop and maintain requirements / specifications and test cases for new or enhanced functionality to department applications. Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions.Modify Epic records, tables, and master files to support the application design, additions, and changes.Implement changes using documented procedures that are compliant with departments policies and procedures.Actively participate and contribute in team and cross-team meetings and maintain appropriate meeting records.Have expert understanding of your supported application, integration and general understanding of most all other Epic applications.Work independently 100% of the timeAnticipate add on work and accomplish both within schedule. Role model for projects.Promote teamwork within and with other teamsRole model for others, is well respected by team and customerMake recommendations, review and test changes, enhancements, and each new release as assigned.Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions.Support the training team by keeping trainers abreast of new functionality and system changes.Understanding of workflows, integration between application, downstream systems, and integrated workflows.Create new workflows with collaboration of SMECreate solutions that allow our end users to be more productive and effective.Advocate for our customers.Mentor and teach others including other mentors. Tailor your mentoring to the individual mentees needs. Guide other analysts within your team and across teams.Go to person for team members and end user to have a productive discussion on application, operations and workflows.Ability to troubleshoot outside of your application.Recommend and implement opportunities for knowledge transfer/mentorship.Create presentations and present to large cross functional groups with effective Q&AAnalyze new functionality in new releases to identify impact.Ensures all quality assurance processes are followed, including change management and testing efforts.Facilitate meetings. Drive integrated group to next steps and provide notes and follow up.*Functional leader within the team and across teams, team advocate for change management and independently get others on board.*Identify and implement process improvements for your team and across multiple teams/areas.*Identify and make recommendations to operations proactively, creating solutions independently.*Build and/or help maintain relationships with other Epic customers.*Assist with developing a strategy for a given area.*Works with the leadership in the assessment of projects for scoping and timelines.Hybrid: In office expected for individuals within 60 Miles of Albuquerque every Tues, Wed, Thurs.Remote: Open to remote applicants in the United States, except for the following states: California, Illinois, North Dakota, New York, Ohio, Washington and WyomingRequired Certification: CupidQualifications:Bachelor's degree plus 3 years of IT or business experience.3 years of Epic specific experience.6 years' of additional experience can be substituted in lieu of degree.Epic certified in supporting application plus additional proficiency/certification/badges in related application areaAll benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.WellnessPresbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.Why work at Presbyterian?As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.About Presbyterian Healthcare ServicesPresbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services