Remote Experienced Jackson Hewitt Tax Professional

Jackson Hewitt - 3533; Rock Hill (SC); Remote; USD 35,000 - 52,000; Full time

Job summary

Jackson Hewitt is seeking an experienced Remote Tax Professional to join our team for the upcoming tax season. This full-time seasonal role supports offices by preparing returns remotely with CSAs and assisting colleagues with complex cases.

The ideal candidate has 5+ years with Jackson Hewitt, TP3 level or higher, strong knowledge of our software, and excellent communication. You will work independently from a quiet home office and stay responsive during scheduled hours.

Qualifications

• 5+ years of Jackson Hewitt experience.
• TP3 level or higher required.
• Strong knowledge of Jackson Hewitt software, systems, and processes.
• Experience preparing and troubleshooting complex tax returns.
• Strong communication and problem-solving skills.
• Ability to work independently while being an active part of a remote team.

Responsibilities

• Prepare tax returns remotely for clients working with CSAs.
• Communicate with CSAs to gather information and ensure accurate, efficient return preparation.
• Assist tax professionals with tax questions.
• Help resolve holds, rejects, and return-management issues.
• Troubleshoot Jackson Hewitt software and process questions.
• Support and coach tax professionals with varying levels of experience.
• Work closely with our leadership team to support offices throughout tax season.

Skills

Hewitt experience

Communication skills

Problem solving

Remote work

Education

TP3 level or higher

Tools

Hewitt software

Job description

Remote | Full-Time Seasonal | 5+ Years Jackson Hewitt Experience Required

We are looking for an experienced Jackson Hewitt Tax Professional to join our Remote Team for the upcoming tax season.

Our Remote Team plays a critical role in supporting our offices. Team members prepare tax returns remotely for clients working with our Client Service Associates (CSAs), assist tax professionals with challenging returns, troubleshoot issues, and help keep our offices running smoothly throughout tax season.

If you know Jackson Hewitt, enjoy solving problems, and like being part of a supportive, fast-paced team, we'd love to hear from you.

Qualifications

5+ years of Jackson Hewitt experience required

TP3 level or higher required

General Manager or Area Manager experience strongly preferred

Strong knowledge of Jackson Hewitt tax software, systems, and processes

Experience preparing and troubleshooting complex tax returns

Strong communication and problem-solving skills

Ability to work independently while being an active part of a remote team

Dependable, positive, and comfortable working in a fast-paced environment

What You'll Do

Prepare tax returns remotely for clients working with CSAs in our offices

Communicate with CSAs to gather information and ensure accurate, efficient return preparation

Assist tax professionals with tax questions

Help resolve holds, rejects, and return-management issues

Troubleshoot Jackson Hewitt software and process questions

Support and coach tax professionals with varying levels of experience

Work closely with our leadership team to support offices throughout tax season

Remote Work Requirements

This position requires full-time availability during tax season, along with:

Dependable high-speed internet

Reliable cell phone service

A quiet, professional workspace

Consistent availability and responsiveness during scheduled hours

Why Join Our Team?

We work hard, support one another, and believe no one should feel like they're on an island during tax season.

Our Remote Team is a valued part of our operation- not just a help desk. Your experience and knowledge will directly support our tax professionals, CSAs, offices, and clients.

We value teamwork, great attitudes, people who share what they know, and people who aren't afraid to jump in when things get busy.

We take our work seriously- but we still believe tax season can be fun.

If you've spent years building your Jackson Hewitt knowledge and are ready to put that experience to work with a team that will truly value it, we'd love to meet you.

This is a remote position.

PTIN Certification: Yes