Remote Evening Benefits & Authorization Specialist

Launch Tennessee; United States; Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salaries

Remote/hybrid environment

Equity compensation potential

Flexible PTO

Company-sponsored lunches

Disability and life insurance

Family and medical leave

Medical, dental, and vision insurance

Pet insurance

FSA/DCA and commuter benefits

401k

Wellness subscription

Recovery suite at HQ

Job summary

Prompt Therapy Solutions, Inc is seeking a Benefits Verification and Auth Specialist for evenings and overnight shifts. You will verify patient benefits, obtain authorizations, and ensure smooth early next-day coverage for scheduled visits.

Role includes collaborating with scheduling, billing and AR teams, with a focus on reducing denials and supporting revenue cycle through efficient after-hours processing.

Qualifications

• 1–2 years of experience in benefit verification, medical insurance, or prior authorization.
• Strong knowledge of commercial and government payers, insurance policies, and healthcare terminology.
• Excellent attention to detail and organizational skills.
• Strong communication skills with ability to work across patients, providers, and payers.
• Familiarity with payer authorization portals and workflows.
• Knowledge of denial management and insurance appeal processes.
• Demonstrated ability to work independently, manage priorities, and make sound decisions with limited real-time supervision.
• High degree of reliability, integrity, and personal accountability, with a proven ability to be trusted with time-sensitive responsibilities and follow through on commitments.

Responsibilities

• Monitor customer schedules for next-day appointments scheduled or insurance information added after standard daytime BVA coverage.
• Verify patient insurance coverage, eligibility, and benefits prior to next-day services.
• Determine patient responsibility for copays, deductibles, and coinsurance.
• Prioritize work based on appointment timing, ensuring the earliest next-day appointments are addressed first.
• Identify prior authorization requirements and complete appropriate next steps when possible.
• Clearly document and hand off authorization needs or other items requiring payer or clinic follow-up during normal business hours.
• Document benefit verification and authorization details accurately in the system.
• Identify missing information or other barriers preventing verification and clearly document required next steps.
• Provide a clear handoff to the daytime BVA team for outstanding items that cannot be completed overnight.
• Collaborate with BVA, scheduling, billing, and AR teams to ensure accurate workflows.
• Identify trends in late-added appointments, benefit issues, or authorization barriers and elevate as needed.
• Support denial prevention efforts by ensuring payer requirements are identified and addressed upfront.
• Support additional BVA work and operational priorities once next-day coverage is complete.

Job description

Prompt Therapy Solutions, Inc is seeking a Benefits Verification and Auth Specialist for evenings and overnight shifts. You will verify patient benefits, obtain authorizations, and ensure smooth early next-day coverage for scheduled visits.

Role includes collaborating with scheduling, billing and AR teams, with a focus on reducing denials and supporting revenue cycle through efficient after-hours processing.