Remote EU Contact Center Manager - Freelance

GCS Recruitment; United States; Remote; USD 77,000 - 116,000; Part time

Job summary

GCS Recruitment is seeking a Freelance Contact Center Manager for a fully remote role open to EU-based candidates. You will manage large-scale customer operations projects, scale programs, and influence strategic decisions with executives. The engagement runs through year-end with a possibility of extension.

The ideal candidate has proven PM experience in contact centers, expansion success, and deep domain knowledge in technology, AI, and CC spaces, with a strong execution mindset.

Qualifications

• Proven project management experience in a contact center.
• Experience scaling sites, teams or projects and driving growth initiatives.
• Strong executive stakeholder management and proactive influence on decisions.
• Deep understanding of technology, AI and contact center domains.
• Proactive planning and execution capabilities to drive outcomes.

Responsibilities

• Lead large-scale customer operations projects for a B2C organization.
• Scale sites and teams, delivering growth initiatives effectively.
• Influence strategic direction through executive stakeholders and business cases.

Skills

Project management

Contact center

Stakeholder mgmt

Domain knowledge

Execution mindset

Job description

GCS Recruitment is seeking a Freelance Contact Center Manager for a fully remote role open to EU-based candidates. You will manage large-scale customer operations projects, scale programs, and influence strategic decisions with executives. The engagement runs through year-end with a possibility of extension.

The ideal candidate has proven PM experience in contact centers, expansion success, and deep domain knowledge in technology, AI, and CC spaces, with a strong execution mindset.