Contact Center Manager

GCS Recruitment; United States; Remote; USD 77,000 - 116,000; Part time

Job summary

GCS Recruitment is seeking a Freelance Contact Center Manager for a fully remote role open to EU-based candidates. You will manage large-scale customer operations projects, scale programs, and influence strategic decisions with executives. The engagement runs through year-end with a possibility of extension.

The ideal candidate has proven PM experience in contact centers, expansion success, and deep domain knowledge in technology, AI, and CC spaces, with a strong execution mindset.

Qualifications

• Proven project management experience in a contact center.
• Experience scaling sites, teams or projects and driving growth initiatives.
• Strong executive stakeholder management and proactive influence on decisions.
• Deep understanding of technology, AI and contact center domains.
• Proactive planning and execution capabilities to drive outcomes.

Responsibilities

• Lead large-scale customer operations projects for a B2C organization.
• Scale sites and teams, delivering growth initiatives effectively.
• Influence strategic direction through executive stakeholders and business cases.

Skills

Project management

Contact center

Stakeholder mgmt

Domain knowledge

Execution mindset

Job description

Role - Contact Center Manager

Remote for candidates based in any EU countries

Freelance contract upto end of this year with a possibility of extension.

We have a Freelance Contact Center Manager opportunity with a leading B2C organization. This is a fully remote contract role, open to candidates based in EU countries, and will run through the end of this year with a possibility of extension.
We're looking for a Project Manager with a strong background in the contact center/customer operations space, ideally managing large-scale customer service environments and transformation initiatives.

Key requirements:

• Proven Project Management experience in a contact center.
• Expansion Experience:Demonstrated success in scaling sites, teams, or projects and driving growth initiatives effectively.
• Strategic Influence:Strong executive stakeholder management skills with the ability to shape decisions proactively and influence strategic direction.
• Domain Expertise:Deep understanding of the Technology, AI, and Contact center (CC) domains, with the ability to apply industry knowledge to business objectives.
• Execution-Oriented Mindset:Strong planning and execution capabilities, with a proactive approach to driving projects forward and ensuring successful outcomes.

Role highlights:

• Fully remote working model
• Freelance contract through year-end with a possibility of extension
• Opportunity to work on large-scale, high-impact customer operations projects