Remote Estimating Support Assistant

ICBC; United States; Remote; USD 27,000 - 38,000; Full time

Job summary

ICBC is seeking an Estimating Support Assistant to provide estimating and administrative support across multiple BC offices. This full-time, on-site role involves visiting salvage yards in New Westminster, Abbotsford, Nanaimo, Victoria, Vernon and Prince George to collect information and photograph vehicles for documentation.

You will upload files, run checks, and support estimators and adjusters while maintaining accurate records.

Qualifications

• Excellent organizational and multi-tasking abilities.
• Strong administrative skills and able to use a variety of tools.
• Experience with digital cameras and image capture.
• Basic automotive knowledge including vehicle types, descriptions and parts.
• Good understanding of computers and common applications.
• Ability to clearly communicate information to customers.
• Able to work in all weather conditions.
• Valid Class 5 Driver's License.
• Knowledge of relevant claims and material damage policies will be an asset.

Responsibilities

• Driving to tow yards, repair facilities, residences, and off-site locations to collect information on damaged vehicles.
• Creating detailed descriptions of vehicle conditions.
• Taking digital images that support written documentation.
• Uploading documents, images and notes into the system for Estimators and Adjusters to review.
• Retrieving, documenting, recording and making notes to files as well as loading and storing estimates and supplements.
• Running fair values using related systems and checks against other online sources of information.
• Providing general support to Estimators as required.

Skills

Organization

Multitasking

Administrative skills

Image capture

Communication

Driver's license

Computer literacy

Customer service

Weather adaptability

Claims knowledge

Job description

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact [e-mail], as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.

We are actively seeking for Remote Estimating Support Assistants to provide estimating and administrative support in various offices including:

Lower Mainland Salvage (New Westminster)

Fraser Valley (Abbotsford)

Vancouver Island (Nanaimo)

Victoria

Northern & Southern Interior (Vernon & Prince George)

Position Highlights

• Driving to tow yards, repair facilities, residences, and off-site locations to collect information on damaged vehicles
• Creating detailed descriptions of vehicle conditions
• Taking digital images that support written documentation
• Uploading documents, images and notes into the system for Estimators and Adjusters to review
• Retrieving, documenting, recording and making notes to files as well as loading and storing estimates and supplements
• Running fair values using related systems and checks against other online sources of information
• Providing general support to Estimators as required

Position Requirements

• Superior organization and multi-tasking skills
• Strong administrative skills and able to use a variety of tools to action tasks
• Digital camera and image capturing experience
• Basic automotive knowledge including vehicle types, descriptions and parts
• Good understanding of computers and applications
• Ability to clearly communicate information to customers
• Able to work in all weather conditions
• Valid Class 5 Driver’s License
• Knowledge of relevant claims and material damage policies and procedures will be an asset

Position Information

Please note: this position is based 100% in the office and will require working on-site at the Salvage yard.

About us

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Checkout our ICBC Year in Review 2025 to learn more about what we’ve accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined

• Resident: – you will work at your primary in-office headquarters on all scheduled work days.

Only candidates legally entitled to work in Canada will be considered for this position.