Remote ER Triage Nurse—Care Coordination & Training

firsthand Health; United States; Remote; USD 72,000 - 88,000; Full time

Benefits offered by this job

Equity

Performance bonus

Health/dental/vision + mental wellness

Job summary

firsthand Health is seeking a remote Triage Nurse to provide telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This day-shift role (8:30–4:30 PST) may include nights or weekends and involves care coordination and training tasks.

Requirements include an active NLC RN license, BSN/ASN, and at least 3 years ER experience. Bonus points for WA licensure; base salary is $80,000 per year with comprehensive benefits.

Qualifications

• Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.
• Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN).
• At least 3 years of Emergency Room (ER) experience.
• Experience with populations facing serious mental illness, behavioral health conditions, or substance use disorders.

Responsibilities

• Triage and escalatation: manage inbound clinical issues via phone; triage and elevate emergencies.
• Collaboration: work with peer mental health workers, social workers, and APPs to address acute issues.
• Coordination: coordinate care with patients’ other providers for seamless health management.
• Training: develop and deliver training on basic medical topics for peers and staff.

Skills

Triage

Communication

Empathy

Adaptability

Care coordination

Education

BSN or ASN

Job description

firsthand Health is seeking a remote Triage Nurse to provide telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This day-shift role (8:30–4:30 PST) may include nights or weekends and involves care coordination and training tasks.

Requirements include an active NLC RN license, BSN/ASN, and at least 3 years ER experience. Bonus points for WA licensure; base salary is $80,000 per year with comprehensive benefits.