Remote Epic Orders Analyst – Healthcare IT

Intermountain Healthcare Inc.; Santa Fe (NM); Remote; USD 45,000 - 70,000; Full time

Job summary

Intermountain Healthcare Inc. is seeking a Staff Analyst for fully remote IT application support across healthcare systems, with occasional quarterly travel. The role emphasizes Epic EHR expertise, project management, and cross-team collaboration within a compliant healthcare IT environment.

The position requires strong problem-solving, requirements gathering, and system configuration skills. Daily work aligns with standard 8-to-5 hours, remote coordination, and participation in on-call

Qualifications

• The staff Analyst provides technical support, configuration, and maintenance for healthcare applications across their lifecycle (selection, implementation, support, archival, decommissioning).
• May manage small projects and maintain certifications (e.g., Epic).
• Essential functions performed independently with minimal supervision.

Responsibilities

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for small to mid-size projects with multiple teams
• Collaboratively works with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center responsibilities, if applicable
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project and department meetings to increase awareness and information flow
• Work with project requestor to complete the minimum viable product of a demand in ServiceHub
• Request resources for projects and enhancement work using ServiceHub Resource Plan process

Skills

MS Office Suite

Excel Pivot Tables

Visio

Microsoft Project

PowerPoint

Word

Business knowledge

Systems analysis

Operating systems

Requirements gathering

Documentation

Problem solving

Education

Bachelor's degree in IT/Healthcare/Business

Tools

Epic

Job description

Intermountain Healthcare Inc. is seeking a Staff Analyst for fully remote IT application support across healthcare systems, with occasional quarterly travel. The role emphasizes Epic EHR expertise, project management, and cross-team collaboration within a compliant healthcare IT environment.

The position requires strong problem-solving, requirements gathering, and system configuration skills. Daily work aligns with standard 8-to-5 hours, remote coordination, and participation in on-call