Remote Epic Lumens Analyst - Ops, Upgrades & Support

TEKsystems; Oklahoma City (OK); On-site; USD 117,000 - 131,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Paid time off

Job summary

TEKsystems is seeking an experienced Epic Lumens Analyst to support ongoing maintenance, optimization, upgrades, and break/fix activities within a healthcare environment. The role focuses on incident resolution, system enhancements, workflow improvements, and performance optimization, requiring hands-on management of tickets and strong collaboration with clinical and technical teams.

Ideal candidates will have current Epic Lumens certification and 3+ years of healthcare experience, with a track

Qualifications

• Current Epic Lumens Certification (required).
• 3+ years of Epic Lumens analyst experience in a healthcare environment.

Responsibilities

• Provide day-to-day support for Epic Lumens including ticket management, issue resolution, and break/fix activities.
• Investigate, troubleshoot, and resolve application, workflow, and integration issues.
• Perform root cause analysis and implement corrective actions to prevent recurring issues.
• Support Epic upgrades, new releases, system testing, and validation activities.
• Identify opportunities for workflow optimization and application enhancements.
• Gather business requirements and translate them into system solutions and configuration changes.
• Configure, maintain, and support Epic Lumens functionality in accordance with organizational standards.
• Collaborate with clinical, operational, and technical teams to support business objectives.
• Participate in system design sessions, change management activities, and production support processes.
• Develop and maintain application documentation, testing scripts, and support procedures.
• Provide end-user support and guidance regarding Epic Lumens functionality and best practices.
• Work closely with cross-functional Epic teams to ensure seamless application performance and integration.

Skills

Epic Lumens

Incident management

Break/Fix support

Production support

Upgrades & enhancements

Testing & validation

Root cause analysis

Stakeholder management

Troubleshooting

Communication

Job description

TEKsystems is seeking an experienced Epic Lumens Analyst to support ongoing maintenance, optimization, upgrades, and break/fix activities within a healthcare environment. The role focuses on incident resolution, system enhancements, workflow improvements, and performance optimization, requiring hands-on management of tickets and strong collaboration with clinical and technical teams.

Ideal candidates will have current Epic Lumens certification and 3+ years of healthcare experience, with a track