Remote Entry-Level Customer Support Agent

Talentoma; Ohio; Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma is seeking a fully remote Contact Center Agent based in Ohio to handle customer questions via phone, email, and chat. You will work within a support team, ensuring accurate information, timely responses, and thorough documentation of every interaction.

Responsibilities include handling tickets and live chats, using tools like Talkdesk, Tidio, Zoho CRM, and Help Scout, and escalating urgent issues to the team lead. A 40-hour workweek is required with varying shifts.

Qualifications

• Clear, respectful communication by phone, email, and chat.
• Ability to listen carefully and ask clarifying questions.
• Familiarity with standard contact-center workflows preferred.
• Comfort using Talkdesk, Tidio, Zoho CRM, and Help Scout.

Responsibilities

• Handle customer questions via phone, email, chat, and tickets.
• Review details and provide accurate information from approved resources.
• Document interactions with notes and outcomes in the CRM.
• Escalate unresolved or urgent issues to team lead.
• Maintain quality through accurate notes and timely follow-ups.

Skills

Clear communication

Active listening

Ask clarifying questions

Written communication

Education

High school diploma or equivalent

Tools

Talkdesk

Tidio

Zoho CRM

Help Scout

Job description

Talentoma is seeking a fully remote Contact Center Agent based in Ohio to handle customer questions via phone, email, and chat. You will work within a support team, ensuring accurate information, timely responses, and thorough documentation of every interaction.

Responsibilities include handling tickets and live chats, using tools like Talkdesk, Tidio, Zoho CRM, and Help Scout, and escalating urgent issues to the team lead. A 40-hour workweek is required with varying shifts.