Remote Enterprise Success & Systems Operator

Vitalize; San Francisco (CA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k and 401k match

Unlimited PTO

Bi-annual company retreats

Free Lunch and Dinner in-office

Relocation Bonus ($5000)

Reimbursement for desk setup, gym subscription, and commute

Job summary

A leading healthcare operations company in San Francisco is looking for a Customer Success Operator to manage customer relationships post-deployment. This role focuses on ensuring hospitals successfully adopt and benefit from our platform, shaping product development through customer insights. The ideal candidate will thrive in a dynamic environment, exhibit exceptional communication skills, and possess a deep customer obsession. Benefits include medical insurance, unlimited PTO, and a generous relocation bonus.

Qualifications

• Ability to thrive in ambiguity and move quickly without perfect direction.
• Strong communication skills with both executives and frontline teams.
• Curiosity to understand customer struggles deeply.
• Experience in building tools and processes to improve systems.
• Customer-focus in all interactions and strategies.

Responsibilities

• Manage long-term customer outcomes post-deployment.
• Gather and analyze customer feedback to inform product development.
• Build scalable systems to handle growth without excessive hiring.
• Serve as the liaison across customers, product, and internal teams.

Skills

Customer obsession

Exceptional communication

Data-driven decision making

Problem-solving

Builder mentality

Job description

A leading healthcare operations company in San Francisco is looking for a Customer Success Operator to manage customer relationships post-deployment. This role focuses on ensuring hospitals successfully adopt and benefit from our platform, shaping product development through customer insights. The ideal candidate will thrive in a dynamic environment, exhibit exceptional communication skills, and possess a deep customer obsession. Benefits include medical insurance, unlimited PTO, and a generous relocation bonus.