Remote Enterprise Client Success Manager

Hey Health Tech; New York (NY); Hybrid; USD 106,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

In-office meals

Work together days

Parental leave

Professional development stipend

Career coaching

401K matching

Job summary

Maven Clinic is seeking a commercially-minded and strategic Client Success Manager to own relationships with our employer accounts. You will support client success, collaborate with channel/payer partners, and drive renewal and expansion opportunities.

This role offers a flexible hybrid work model with NYC office collaboration. Ideal candidates bring 5+ years in account management or customer success in digital health or SaaS, with strong analytical and communication skills.

Qualifications

• 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS.
• Experience with enterprise employer clients via channel/payer partners (5,000+ employees) preferred.
• Proven ability to support marketing or engagement strategies that drive measurable client outcomes.
• Strong collaboration with internal teams to deliver a seamless client experience.

Responsibilities

• Support the success and satisfaction of your portfolio of employer clients to ensure strong retention and engagement.
• Collaborate with channel/payer partner client executives to manage broader strategic relationships and unlock opportunities.
• Build and maintain account plans, track renewal milestones, and identify growth opportunities.
• Monitor client health and engagement, flag risks, and develop mitigation plans with the team.
• Partner with Sales and Renewals to ensure smooth handoffs and data-driven recommendations.
• Support client enrollment and engagement initiatives that drive measurable business outcomes.

Skills

Account management

Customer success

Client services

Enterprise clients

Sales collaboration

Analytical thinking

Communication skills

Relationship building

Tools

Salesforce

Gainsight

Looker

Microsoft Office

Job description

Maven Clinic is seeking a commercially-minded and strategic Client Success Manager to own relationships with our employer accounts. You will support client success, collaborate with channel/payer partners, and drive renewal and expansion opportunities.

This role offers a flexible hybrid work model with NYC office collaboration. Ideal candidates bring 5+ years in account management or customer success in digital health or SaaS, with strong analytical and communication skills.