Remote Enterprise Client Success Manager

Socket.dev; Austin (TX); Remote; USD 110,000 - 150,000; Full time

Job summary

Bazaarvoice is seeking a Client Success Manager for the Contextual Commerce team, focused on Enterprise clients. You’ll nurture long-term relationships, drive renewals and growth, and translate data into strategic narratives that demonstrate value.

This role emphasizes consultative selling, proactive account management, and collaborative cross-functional impact. Remote-friendly US-based position requiring strong communication and problem-solving skills.

Qualifications

• 3+ years experience client facing and managing mid-market level accounts.
• Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients.
• Charismatic and exceptional communicator.
• You are naturally consultative and love to teach complex concepts in a simple way.

Responsibilities

• Strengthen and grow relationships and opportunities with accounts in your portfolio (typically 5–10).
• Ensure renewal and growth of each account in your portfolio.
• Serve as the dedicated point of contact and respond to requests quickly and professionally.
• Pitch our product roadmaps to identify opportunities where we can help your accounts achieve business objectives.
• Stay up to date on each account’s business goals to spot future opportunities for Bazaarvoice.
• Provide monthly and quarterly business reviews for each account, plus strategy sessions.
• Craft compelling narratives from performance data to convey our value.
• Attend and host relationship-building and networking events.
• Leverage client results to generate referrals for new business.

Skills

Client facing

Relationship building

Enterprise experience

Communicator

Consultative selling

Brainstorming

Project management

Data analysis

Technical product sense

Self-motivated

Job description

Bazaarvoice is seeking a Client Success Manager for the Contextual Commerce team, focused on Enterprise clients. You’ll nurture long-term relationships, drive renewals and growth, and translate data into strategic narratives that demonstrate value.

This role emphasizes consultative selling, proactive account management, and collaborative cross-functional impact. Remote-friendly US-based position requiring strong communication and problem-solving skills.