Remote - Enrollment Specialist - Sales

CareHarmony, Inc.; Georgia (VT); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health Benefits (medical, dental, vision)

401k with match

Paid Holidays

PTO

Sick Time Off (STO)

Advancement Opportunities

Advancement opportunities

Job summary

A healthcare startup is seeking an Enrollment Specialist to educate patients about a Medicare care coordination program. This fully remote role requires strong sales skills and the ability to communicate effectively. You will be responsible for making calls to potential patients, establishing rapport, and tailoring messages. The position offers a consistent schedule, competitive pay, and opportunities for career growth.

Qualifications

• Must be U.S.-based and available during 8 am - 5:30 pm CST.
• Ability to manage multiple tasks and work within different software platforms.
• Comfortable speaking clearly and listening attentively over the phone.
• Proficient with MS Office and Skype for daily tasks.
• Outbound sales or enrollment experience preferred.

Responsibilities

• Make outbound calls to educate patients on the care program.
• Establish rapport and tailor messaging to patients according to their demographics.
• Consistently deliver high call volume and meet sales metrics.
• Maintain high call volumes and accurate data entry while documenting interactions.
• Collaborate with PES team to meet enrollment targets.

Skills

Sales acumen

Excellent communication

Empathy

High adaptability

High-quality data entry

Education

Associate degree or higher

Tools

Microsoft Office: Outlook, Excel, Word, Skype

Skype

Job description

CareHarmony is a venture-backed start-up; formed to help physicians thrive in the new era of value-based care by combining the latest advancements in population health technology with 24/7 care coordination services.

We are on a mission to heal healthcare and set the benchmark for managing chronically ill patients.

An Enrollment Specialist is a member of the Patient Engagement Specialist (PES) team, telephonically educating and enrolling patients in a Medicare-sponsored care coordination program designed to help the patient better manage their chronic illnesses (diabetes, high blood pressure, COPD, etc.).

What’s in it for you?

• Fully remote position - Work from the comfort of your own home in cozy clothes without a commute. Score!
• Consistent schedule - Full-Time Monday – Friday
• Career growth - Many of our team members move up in the company at a faster-than-average rate. We love to see our people succeed!
• Control your earning potential - This role is paid hourly plus commissions, meaning that you control your own destiny with your hard work. P.S. - The more enrollments you close, the higher your hourly rate goes on top of more commissions being earned!

Position Details/ Responsibilities:

You will work from an assigned patient pool, making outbound calls and educating patients on the advantages of our care program in an effort to persuade them to agree to join our program.

You will be responsible for establishing rapport with potential patients, overcoming objections to participation, and tailoring your messaging to patients based upon their demographics, unique health concerns, and insurance.

• Sales acumen is required
• Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics
• Will be able to consistently deliver high call volume, spending in excess of 80% of your time on the phone.
• Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner
• Proven ability be able to work within a team dynamic and be a leader
• Articulate a warm and professional etiquette when speaking on the phone to patients
• Presents high-quality data entry skills with the ability to multi-task
• Natural ability to express empathy with a patient-focused mindset and engagement
• Ability to be creative in delivering education to patients while tailoring to showcase benefits of the CCM program
• Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype)
• Availability during business hours (8 am - 5:30 pm - CST.)
• Associate degree or higher
• US-Based

Physical Requirements

• This position is sedentary and will require sitting for long periods of time
• This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time
• The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations

• Health Benefits (core medical, dental, vision)
• 401k with match
• Paid Holidays
• PTO
• Sick Time Off (STO)
• Full Time, 100% Remote
• Advancement Opportunities