Remote - Enrollment Specialist

CareHarmony, Inc.; United States; Remote; USD 25,000 - 44,000; Full time

Benefits offered by this job

Fully remote

Mon-Fri schedule

Career growth

Incentive compensation

Job summary

CareHarmony, Inc. is hiring for a full-time remote role focused on educating patients about our CCM program and enrolling participants. The position emphasizes high-volume calling, patient empathy, and data-driven outreach. You will work within CST hours, collaborating with a team dedicated to improving chronic care management.

The role offers an hourly wage with eligibility for incentive compensation and strong opportunities for career growth within our growing startup environment.

Qualifications

• Associate degree or higher is required.
• Strong communication and interpersonal skills for patient outreach.
• Ability to handle high-volume calls and meet targets/metrics.
• Comfort with 100% remote work and flexible scheduling within CST hours.

Responsibilities

• Make outbound calls to educate patients about the CCM program and recruit enrollment.
• Establish rapport and tailor messaging to patient demographics and health concerns.
• Maintain high call volume and track interactions with accurate data entry.
• Collaborate with team and demonstrate leadership when needed.
• Work across software platforms to document notes and schedules.

Skills

People skills

Sales drive

Time management

Communication

Team leadership

Empathy

Data entry

Multitasking

Software familiarity

CST hours availability

Education

Associate degree or higher

Tools

Microsoft Office

Outlook

Excel

Word

Skype

Job description

CareHarmony is a venture-backed start-up; formed to help physicians thrive in the new era of value-based care by combining the latest advancements in population health technology with 24/7 care coordination services.

We are on a mission to heal healthcare and set the benchmark for managing chronically ill patients.

What’s in it for you?

• Fully remote position - Work from the comfort of your own home in cozy clothes without a commute. Score!
• Consistent schedule - Full-Time Monday – Friday
• Career growth - Many of our team members move up in the company at a faster-than-average rate. We love to see our people succeed!
• Control your earning potential - This role is paid hourly plus eligibility for incentive compensation, meaning that you control your own destiny with your hard work

Position Details/ Responsibilities:

You will work from an assigned patient pool, making outbound calls and educating patients on the advantages of our care program in an effort to persuade them to agree to join our program.

You will be responsible for establishing rapport with potential patients and tailoring your messaging to patients based upon their demographics, unique health concerns, and insurance.

• Strong people skills are required
• Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics
• Will be able to consistently deliver high call volume, spending in excess of 80% of your time on the phone.
• Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner
• Proven ability be able to work within a team dynamic and be a leader
• Articulate a warm and professional etiquette when speaking on the phone to patients
• Possess high-quality data entry skills with the ability to multi-task
• Natural ability to express empathy with a patient-focused mindset and engagement
• Ability to be creative in delivering education to patients while tailoring to showcase benefits of the CCM program
• Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype)
• Availability during business hours (8 am - 5:30 pm - CST.)
• Associate degree or higher
• US-Based

Physical Requirements

• This position is sedentary and will require sitting for long periods of time

• This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time

• The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations

• Health Benefits (core medical, dental, vision)

• 401k with match

• Paid Holidays

• Paid Time Off (PTO)

• Sick Time Off (STO)

• Full Time, 100% Remote

• Advancement Opportunities