Remote EMR/EHR Support Manager - Lead & Optimize (Contract)

Eliassen Group; Little Rock (AR); Remote; USD 96,000 - 110,000; Part time

Job summary

Eliassen Group is seeking an EMR/EHR Application Support Manager to lead production support for clinical applications remotely. You will mentor analysts, partner with clinicians and vendors, and drive incident management, SLAs, and continuous improvement.

The role requires 5+ years in EMR/EHR support, strong SQL and HL7 acumen, and experience with major EMR platforms. This contract position offers a comprehensive benefits package for w2 consultants.

Qualifications

• 5+ years supporting EMR/EHR or healthcare applications.
• 2+ years leading or supervising support teams.
• Experience supporting clinical users in healthcare environments.
• Strong incident management and service delivery background.
• SQL databases and query troubleshooting experience.

Responsibilities

• Lead and mentor a team of Application Support Analysts and manage daily operations.
• Establish SLAs and support metrics, and coordinate on-call schedules and incident response.
• Develop support processes, knowledge articles, and standard operating procedures.
• Oversee support for EMR/EHR platforms including Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech, or proprietary systems.
• Ensure prompt resolution of clinical and operational application issues and manage major incidents.
• Coordinate cross-functional resolution teams and support upgrades, releases, enhancements, and go-live activities.
• Monitor application performance and availability.
• Partner with clinical, operational, and business leaders, serving as escalation point for complex issues.
• Collaborate with vendors on defects, enhancements, and support requests, and facilitate communication during outages.
• Guide troubleshooting of application, SQL/database, interface failures, HL7 and API integrations, and reporting or workflow issues.
• Ensure root cause analysis for recurring problems and drive continuous improvement.
• Ensure HIPAA compliance, support audits and regulatory standards, and maintain documentation of controls and processes.

Skills

Incident management

Stakeholder management

SQL databases

HIPAA compliance

Vendor coordination

HL7 interfaces

Jira/ServiceNow

Go-live support

EMR/EHR knowledge

Healthcare workflows

Data reporting

Education

Bachelor's degree in IT/health informatics

Tools

Epic

Cerner

Job description

Eliassen Group is seeking an EMR/EHR Application Support Manager to lead production support for clinical applications remotely. You will mentor analysts, partner with clinicians and vendors, and drive incident management, SLAs, and continuous improvement.

The role requires 5+ years in EMR/EHR support, strong SQL and HL7 acumen, and experience with major EMR platforms. This contract position offers a comprehensive benefits package for w2 consultants.