On Site or Off Site Live Chat Support

Advanced Home Care; Philadelphia (Philadelphia County); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive base salary

Remote work flexibility

Job summary

A leading customer service company in Philadelphia is seeking a dedicated Customer Support Representative. In this role, you will provide effective support via live chat and telecommunications, engage with customers to understand and resolve their needs, and document interactions for continuous improvement. The ideal candidate has experience in customer support and demonstrates strong communication skills. This position offers a competitive salary and a remote working environment.

Qualifications

• Proven experience in live chat or telecommunication support roles.
• Strong communication skills to engage with diverse customer personalities.
• Demonstrated ability to handle escalated customer issues with empathy.
• Willingness to participate in ongoing training and professional development.

Responsibilities

• Provide timely and effective support via live chat and telecommunication.
• Engage with customers to understand their needs and resolve issues.
• Document customer interactions and feedback for continuous improvement.
• Participate in training sessions to improve product knowledge and skills.
• Handle escalated customer issues with professionalism and empathy.
• Document customer interactions and feedback for continuous improvement.
• Utilize CRM tools to track customer interactions and follow-ups.
• Stay updated on product offerings and industry trends to assist customers.
• Collaborate with team members to enhance service delivery and efficiency.
• Provide feedback to management on customer trends and service improvements.
• Adapt communication style to suit diverse customer personalities and needs.
• Contribute to a positive team environment and support colleagues.

Skills

Live chat support

Telecommunication support

Strong communication skills

CRM tools experience

Empathy in escalated issues

Tools

CRM software

Job description

You’re the kind of person who is always looking to learn. You want to grow into something greater and you’re looking for an employer encourages and supports your professional development. Advanced Home Care promotes advancement and rewards our employees based on individual performance and merit. Sure you’ll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business. This a culture of winning. At Advanced Home Care we breed winners.

Responsibilities

Provide timely and effective support via live chat and telecommunication.

Meet and exceed performance targets and key performance indicators (KPIs).

Engage with customers to understand their needs and resolve issues.

Participate in training sessions to improve product knowledge and skills.

Handle escalated customer issues with professionalism and empathy.

Document customer interactions and feedback for continuous improvement.

Utilize CRM tools to track customer interactions and follow-ups.

Stay updated on product offerings and industry trends to assist customers.

Collaborate with team members to enhance service delivery and efficiency.

Provide feedback to management on customer trends and service improvements.

Adapt communication style to suit diverse customer personalities and needs.

Contribute to a positive team environment and support colleagues.

Experience/Qualifications

Proven experience in live chat or telecommunication support roles.

Ability to meet and exceed defined performance targets and KPIs.

Strong communication skills to engage with diverse customer personalities.

Willingness to participate in ongoing training and professional development.

Demonstrated ability to handle escalated customer issues with empathy.

Experience using CRM tools for tracking customer interactions.

Adaptability in communication style to meet customer needs effectively.

Eagerness to learn about product offerings and industry trends.

Familiarity with documenting customer interactions for process improvement.

Ability to collaborate effectively with team members for service enhancement.

What's in it for you? (Salary, Commissions & Benefits)

Enjoy the flexibility of working remotely from anywhere in Las Vegas, NV!

Receive a competitive base salary that reflects your skills and contributions.