Remote-Eligible QA & Contract Monitoring Leader

Health & Human Services Comm; San Angelo (TX); Hybrid; USD 71,000 - 120,000; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Generous time off

Job summary

Health & Human Services Commission (HHSC) in Texas seeks a Quality Assurance & Contract Monitoring Manager to lead the Guardianship QA Unit and oversee contracted guardianship service providers. The role emphasizes policy compliance, performance standards, and interagency collaboration.

The position requires strategic planning, budgeting, and development of quality assurance initiatives to improve program outcomes for guardianship services. Telework is eligible and travel up to 40% is expected.

Qualifications

• Bachelor’s degree from an accredited university or college.
• Master’s degree preferred.
• Experience in quality assurance activities for human service programs.
• Experience supervising professional staff.

Responsibilities

• Directs and manages the operations of the Guardianship QA and Contract Monitoring Unit.
• Develops and implements quality assurance plans and standards.
• Monitors contracts with guardianship service providers and investigates complaints.
• Develops unit budgets and manages procurement of resources.
• Represents HHSC in interagency groups and with stakeholders.

Skills

Guardsanship knowledge

Quality assurance

Contract monitoring

Budget management

Stakeholder coordination

Policy compliance

Data analysis

Program management

Education

Bachelor’s degree

Master’s degree preferred

Job description

Health & Human Services Commission (HHSC) in Texas seeks a Quality Assurance & Contract Monitoring Manager to lead the Guardianship QA Unit and oversee contracted guardianship service providers. The role emphasizes policy compliance, performance standards, and interagency collaboration.

The position requires strategic planning, budgeting, and development of quality assurance initiatives to improve program outcomes for guardianship services. Telework is eligible and travel up to 40% is expected.