Hybrid Customer Service Associate II – Eligibility & Benefits

MaineGuide; Caribou (ME); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Department of Health and Human Services (DHHS) in Maine seeks a Customer Representative Associate II-HS in Caribou to support Eligibility Specialists and assist citizens with the eligibility application process.

You will handle calls, provide basic case information, and help clients with reporting, eligibility, and compliance requirements. Partial telework is allowed with management approval.

Qualifications

• Experience applying quality customer service to assist the public with applications/services.
• Ability to use independent decision-making per standard procedures.

Responsibilities

• Assist clients with eligibility questions by phone.
• Coordinate approved client services.
• Update case records and documentation.
• Provide information about benefits and how to apply.

Skills

Quality customer service

Independent decision-making

Telephone/ Reception

Data entry

Tools

Outlook

MS Excel

MS Word

Job description

Department of Health and Human Services (DHHS) in Maine seeks a Customer Representative Associate II-HS in Caribou to support Eligibility Specialists and assist citizens with the eligibility application process.

You will handle calls, provide basic case information, and help clients with reporting, eligibility, and compliance requirements. Partial telework is allowed with management approval.