Remote Eligibility Verification Specialist - Admin II Ops

Maximus; Hagåtña (GU); Remote; USD 19,000 - 26,000; Full time

Job summary

Maximus is seeking an Eligibility Verification Specialist to support the U.S. Office of Personnel Management’s FEHB Protection Act Compliance and Verification Program.

This Admin II Operations position performs detailed reviews of enrollee-submitted documentation supporting dependent eligibility verification for the FEHB program. This is a full time remote role, with residency required within 75 miles of Lawrence, Kansas.

Qualifications

• High School diploma or equivalent with 1-3 years of experience.
• Experience reviewing benefits, eligibility, insurance, or other supporting documentation against established criteria.
• Strong attention to detail and ability to compare records, recognize discrepancies, and maintain accurate case notes during repetitive document-review work.
• Experience with electronic case records, document imaging, data entry, and workflow or work-queue systems.
• Clear written and verbal communication skills, including experience conducting customer follow-up calls and explaining documentation requirements.
• Experience handling confidential information and following privacy, security, and records management procedures.
• Ability to follow structured procedures, manage assigned deadlines, learn program systems, and recognize when a case requires escalation.
• Regular and predictable attendance is required
• Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
• Must be able to pass a government background check
• Must be a U.S. Citizen

Responsibilities

• Review supporting documents for completeness and accuracy against established eligibility requirements.
• Compare records, identify missing or inconsistent information, and resolve routine discrepancies using established procedures.
• Conduct outbound follow-up to request missing information, clarify documentation, and explain next steps.
• Maintain accurate case records, review notes, and status updates in designated systems.
• Manage assigned workloads and follow-up activities to meet quality, productivity, and processing standards.
• Escalate complex or unresolved cases through established channels.
• Protect confidential information and follow applicable privacy, security, and document-handling procedures.

Skills

Attention to detail

Documentation review

Verbal communication

Written communication

Case management

Follow procedures

Education

High School diploma or equivalent

Training or education in area of specialization

Tools

Case management software

Document imaging systems

Data entry systems

Job description

Maximus is seeking an Eligibility Verification Specialist to support the U.S. Office of Personnel Management’s FEHB Protection Act Compliance and Verification Program.

This Admin II Operations position performs detailed reviews of enrollee-submitted documentation supporting dependent eligibility verification for the FEHB program. This is a full time remote role, with residency required within 75 miles of Lawrence, Kansas.