Remote EDW End User & Vendor Support Lead

Conduent; Denver (CO); Hybrid; USD 71,000 - 92,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Employee discounts

Career growth

Paid training

Paid time off

Great culture

Job summary

Conduent is seeking an experienced EDW End User & Vendor Support Manager to lead day-to-day support, Help Desk operations, and vendor coordination for a complex enterprise data warehouse environment. You will drive incident management, access provisioning, and training while ensuring SLA performance and continuous improvement.

The role collaborates across users, vendors, and technical teams to deliver timely resolutions, update documentation, and optimize service delivery.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of supervisory, service delivery, operations, or support-management experience.
• 3+ years in enterprise application, end-user, Help Desk, or technical support.
• Experience managing multi-channel user support, incidents, SLAs, and communications.
• Experience coordinating support across technical teams, vendors, and customers.
• Experience managing vendor dependencies and data-exchange/interface support.
• Experience with enterprise ticketing/ITSM, collaboration, documentation, and reporting platforms.
• Strong written and verbal communication with ability to explain technical issues to diverse audiences.
• Experience developing operational procedures, training materials, and performance reporting.
• Knowledge of identity/access management, information security, audit readiness, and documentation controls.
• Ability to analyze trends and drive service improvements.

Responsibilities

• Lead day-to-day EDW End User and Vendor Support including Help Desk operations and incident management.
• Oversee support for state and third-party users including intake, triage, and resolution of incidents.
• Ensure SLA-compliant ticket management and escalation according to requirements.
• Improve support processes across EDW apps, analytics tools, and data services.
• Coordinate vendor onboarding, data-exchange, and testing dependencies.
• Partner with security, application, and business teams to route requests through resolution.
• Monitor performance, trends, and incidents to drive corrective actions.
• Communicate incidents and operational updates to users, vendors, and stakeholders.
• Maintain user documentation, knowledge articles, and training materials.
• Coordinate onboarding, access management, and provisioning with security.
• Support access reviews, audit readiness, and evidence collection.
• Monitor data exchanges and vendor-related data transmission issues.
• Collaborate on operational reporting, risk management, and continuous improvement.
• Maintain traceability using Azure DevOps, SharePoint, and systems of record.

Skills

Supervisory experience

Service delivery

ITSM

Communication skills

Access management

Vendor coordination

Incident management

SLA monitoring

Documentation

Training materials

Data security

Data integration

Education

Bachelor's degree

Tools

Azure DevOps

SharePoint

Microsoft 365

BI tools

Managed file-transfer

Job description

Conduent is seeking an experienced EDW End User & Vendor Support Manager to lead day-to-day support, Help Desk operations, and vendor coordination for a complex enterprise data warehouse environment. You will drive incident management, access provisioning, and training while ensuring SLA performance and continuous improvement.

The role collaborates across users, vendors, and technical teams to deliver timely resolutions, update documentation, and optimize service delivery.