Remote Ecommerce Content Ops Lead

Applied Labs; Dearborn (MI); Remote; USD 70,000 - 105,000; Full time

Benefits offered by this job

None

Job summary

Carhartt seeks a Supervisor of Digital Product Content Operations to own end‑to‑end content readiness, drive efficient workflows, and lead a team of coordinators. This role balances hands‑on execution with leadership, aligning content activation with product launches and key business moments.

The position focuses on QA, PDP requirements, and cross‑functional collaboration with Product, Creative, Photography, and Site Merchandising to scale digital product content while maintaining accuracy and

Qualifications

• Bachelor’s degree or ecommerce experience equivalent.
• 7 years of retail or related experience.
• 2+ years in leadership or project management.
• 2+ years of ecommerce experience.
• Strong knowledge of PDP requirements and digital asset workflows.
• Experience building and improving workflows and SOPs.
• Excellent cross-functional collaboration and communication.
• Highly organized with attention to detail.
• Willing to travel 5% and work some weekends.

Responsibilities

• Own end-to-end content readiness across assets, attributes, and product activation.
• Lead content intake, prioritization, and readiness timelines aligned to product launches and key business moments.
• Ensure accuracy and completeness of product content through QA processes, audits, and validation standards.
• Establish and enforce content quality standards across PDPs, imagery, and product data.
• Conduct final validation on key launches and high‑impact deliverables.
• Build and standardize workflows, SOPs, and tools to support scalable content operations.
• Lead cross‑functional workflows across Product, Creative, Photography, and Site Merchandising to ensure seamless handoffs.
• Identify and implement process improvements to increase speed, accuracy, and efficiency of content delivery.
• Oversee and prioritize day‑to‑day execution for Digital Content Coordinators and/or contract resources.
• Step in to support execution during high‑volume periods and resolve blockers impacting product readiness.
• Serve as primary point of contact for content readiness, escalations, and issue resolution across partners.
• Act as the operational “friction absorber,” reducing executional burden on Site Merchandising and improving team efficiency.

Skills

Retail experience

Leadership

Ecommerce experience

Content workflows

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Carhartt seeks a Supervisor of Digital Product Content Operations to own end‑to‑end content readiness, drive efficient workflows, and lead a team of coordinators. This role balances hands‑on execution with leadership, aligning content activation with product launches and key business moments.

The position focuses on QA, PDP requirements, and cross‑functional collaboration with Product, Creative, Photography, and Site Merchandising to scale digital product content while maintaining accuracy and