Remote E-commerce Marketplace Administrator

HireLATAM; United States; Remote; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

HireLatam, a premier recruitment partner, has a client seeking a Remote E-commerce Marketplace Administrator (100% work from home). The role focuses on order routing, inventory tracking, data integrity, and customer support to ensure accurate, on-time order fulfillment for US-based clients.

The ideal candidate is highly organized, detail-oriented, fluent in English, proficient with Excel/Sheets, and comfortable working remotely in a fast-paced e-commerce environment across a Tuesday-Saturday

Qualifikationen

• High school diploma or equivalent required.
• Strong proficiency in Excel/Google Sheets with formulas.
• Professional-level English communication and customer service etiquette.
• Good understanding of US geography for warehouse selection and shipping estimates.
• Excellent attention to detail and ability to work independently remotely.

Aufgaben

• Route daily orders and select optimal warehouse locations to ensure on-time delivery.
• Input tracking data and resolve shipping errors or delays.
• Monitor fulfillment for next-day delivery standards.
• Maintain daily stock and update vendor feeds.
• Compile daily sales data for leadership review.
• Perform daily price checks to stay competitive.
• Manage vendor price lists and rebates in reports.
• Respond to buyer inquiries via email/phone professionally.
• Provide product information and return instructions; update internal databases.

Kenntnisse

Microsoft Excel

Google Sheets

English proficiency

US Geography

Attention to detail

Data entry

Remote work proficiency

Ausbildung

High school diploma or equivalent

Jobbeschreibung

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote E-commerce Marketplace Administrator (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Position Overview:

Our Client stands at the forefront of the office supplies and technology industry, specializing in rapid delivery and competitive pricing for both small enterprises and large corporations. With a robust network of strategically positioned warehouses across the United States, they guarantee next-day delivery on an extensive range of products, from computer peripherals to industrial supplies. Recognized for sustained excellence, Our Client has proudly earned a place on the INC5000 list of America's fastest-growing companies for seven consecutive years.

The Role

Our Client is seeking a highly organized and detail-oriented Marketplace Administrator to serve as the operational backbone of their e-commerce team. This role is critical to ensuring customer satisfaction through efficient order routing, inventory tracking, and precise data management. The successful candidate will navigate complex logistics, manage high-volume spreadsheet reporting, and provide professional customer support to ensure orders are fulfilled accurately and on time. This is a fast-paced position requiring a proactive problem-solver who can balance technical data entry with high-level customer service.

Key Responsibilities

Order Processing & Logistics

• Efficiently routes and places daily orders with vendors, selecting the optimal warehouse location to ensure on-time delivery.
• Accurately inputs tracking information into automated systems and proactively resolves shipping errors or delays.
• Monitors the fulfillment cycle to guarantee that next-day delivery standards are consistently met.

Inventory & Data Management

• Maintains daily stock and inventory sheets, performing weekly updates for multiple regional and vendor feeds.
• Compiles and updates daily sales data collections to keep leadership informed of real-time performance.
• Conducts daily competitive price checks across online platforms to ensure market alignment.
• Manages vendor pricelists and accurately tracks vendor rebates to optimize purchasing reports.

Customer Support & Order Maintenance

• Actively monitors buyer communications and support tickets, responding via email and phone in a timely, professional manner.
• Facilitates the delivery of technical product information and processes return instructions for customers.
• Updates seller notes and internal databases with up-to-date product and shipping information.

Qualifications, Skills, and Key Competencies

Required Qualifications

• Education: High school diploma or equivalent is required.
• Technical Skills: Strong proficiency in Microsoft Excel / Google Sheets; comfort with spreadsheet formulas and heavy data entry is highly preferred.
• Communication: Professional-level English (reading, writing, and speaking) with excellent customer service etiquette.
• Geographic Knowledge: Good understanding of US Geography to assist with warehouse selection and estimating shipping transit times.
• Work Style: Exceptional attention to detail and the ability to work independently in a remote setting.
• Adaptability: Flexible and highly adaptable to changing priorities in a high-speed e-commerce environment.
• Time Off: 11 paid time off (PTO) days plus 7 US Holidays.
• Incentives: Discretionary performance-based bonuses.
• Stability: Long-term, full-time employment with a high-growth US leader.
• Schedule: Unique Tuesday-Saturday shift, providing critical weekend operational support.