Remote Drug Testing Specialist — Fast, Accurate Screenings

iSolved HCM; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

isolved is seeking a Drug Testing Specialist to act as the primary subject matter resource for pre-employment, random, post-accident and reasonable suspicion drug testing. You will ensure tests are scheduled, results reported, and client needs are met with accuracy while supporting ongoing screening programs. This remote role serves clients across approved U.S.

states, with up to 15% domestic travel. A high school diploma, solid communication and attention to detail are essential; knowledge of

Qualifications

• High school diploma or equivalent is required.
• Strong written and verbal communication skills and attention to detail.
• Ability to work effectively in a team environment and resolve issues.

Responsibilities

• Manage incoming calls, emails, and chats.
• Resolve customer complaints and issues.
• Schedule drug test orders.
• Process scheduling needs for various orders and add-ons.
• Perform daily tasks as directed by supervisor.
• Filter results and match to reports; ensure proper charging.
• Follow client preferences for fast, accurate processing.
• Maintain a mistake ratio of less than 1%.
• Assist with rescheduling missed tests and provide client information.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Problem-solving

Education

High school diploma or equivalent

Job description

isolved is seeking a Drug Testing Specialist to act as the primary subject matter resource for pre-employment, random, post-accident and reasonable suspicion drug testing. You will ensure tests are scheduled, results reported, and client needs are met with accuracy while supporting ongoing screening programs. This remote role serves clients across approved U.S.

states, with up to 15% domestic travel. A high school diploma, solid communication and attention to detail are essential; knowledge of