Remote DRP Service Center Specialist – Claims & CX

Sedgwick; Atlanta (GA); Teletrabalho; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equal Opportunity Employer

Drug-Free Workplace

Career growth opportunities

Resumo da oferta

Sedgwick is seeking a DRP Service Center Specialist to support customer service reps by providing claims information, tracking trends, and assisting in corrective actions. This role is a telecommuter position based in Georgia, full-time, with a focus on delivering high-quality service and maintaining client relationships.

You will work in a collaborative team, handle inquiries, and help ensure timely processing of applications.

Qualificações

• HS diploma or GED required; associate degree preferred.
• Two years call center or customer service experience preferred.
• Strong communication and interpersonal skills required.

Responsabilidades

• Tracks trends and analyzes client feedback.
• Directs workflow and assigns team tasks.
• Communicates claims process to claimants and clients.
• Gathers and distributes internal/external surveys.
• Supports quality program and problem resolution.

Formação académica

HS diploma or GED

Associate degree preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Sedgwick is seeking a DRP Service Center Specialist to support customer service reps by providing claims information, tracking trends, and assisting in corrective actions. This role is a telecommuter position based in Georgia, full-time, with a focus on delivering high-quality service and maintaining client relationships.

You will work in a collaborative team, handle inquiries, and help ensure timely processing of applications.