Remote Drop Dispatcher: Fiber Internet Install Scheduling

America Fujikura Ltd.; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

ITC Service Group in Austin, Texas, is seeking a Drop Dispatcher to manage scheduling of field technicians for internet and video service installations, ensuring timely appointments.

The role is remote, but may require reporting to the office at times. Dispatch hours are 6AM to 8PM CST, four 10-hour days, with at least one weekend day. You will coordinate with technicians and maintain detailed logs, while handling calls and customer requests.

Qualifications

• High School Diploma is required.
• 1–2 years of dispatching field personnel preferred.
• Prior Cable or Internet experience preferred (understanding of MSO topologies a plus).
• 1–2 years of customer service experience preferred.

Responsibilities

• Create and monitor dispatch schedule of field technicians to ensure timely completion of installations.
• Coordinate and dispatch field technicians to customer homes in accordance with dispatch schedule, customer requests, specifications or needs.
• Maintain accurate and detailed logs, reports and other information on customer services calls and outages.
• Answers inbound calls and addresses internal/external customer needs and concerns in a professional and timely manner.
• Places outbound calls to customers to confirm appointments and reschedule if necessary.
• Achieves organization goals by creating a quality customer service experience by telephone.
• Responsible for following all directives from management that may be assigned.
• Provides on-site support as needed.

Skills

Customer service

Dispatch coordination

Communication

Education

High School Diploma

Job description

ITC Service Group in Austin, Texas, is seeking a Drop Dispatcher to manage scheduling of field technicians for internet and video service installations, ensuring timely appointments.

The role is remote, but may require reporting to the office at times. Dispatch hours are 6AM to 8PM CST, four 10-hour days, with at least one weekend day. You will coordinate with technicians and maintain detailed logs, while handling calls and customer requests.