Remote Donor Support Specialist (Inbound)

ALONJA Enterprises LLC; Biloxi (MS); Remote; USD 25,000 - 30,000; Full time

Job summary

ALONJA Enterprises LLC in Biloxi, MS seeks reliable professionals to work from home handling inbound donor calls for established nonprofit campaigns. This independent-contractor role offers flexible scheduling and requires following structured procedures to process pledges accurately.

You will operate remotely, with no outbound calling, and must maintain confidentiality while complying with campaign standards. Training and certification are required before servicing.

Qualifications

• High school diploma or GED.
• 6 months remote customer-service experience or 1 year onsite customer-service experience.
• Strong verbal communication and active listening skills.
• Accurate data-entry and basic computer skills.
• The ability to navigate multiple systems while speaking.
• Professional and dependable work habits.
• A quiet, dedicated home workspace.
• MacBooks, Chromebooks, tablets and Wi-Fi-only connections are not permitted.

Responsibilities

• Answer inbound calls from donors.
• Follow structured scripts and campaign procedures.
• Accurately enter donation and pledge information.
• Confirm donor and transaction details.
• Navigate computer systems while speaking with callers.
• Maintain professionalism and confidentiality.
• Follow compliance and quality standards.
• Meet established attendance and performance expectations.

Skills

Customer service

Active listening

Verbal communication

Data entry

Multi-system navigation

Education

High school diploma or GED

Tools

Windows 11

Job description

ALONJA Enterprises LLC in Biloxi, MS seeks reliable professionals to work from home handling inbound donor calls for established nonprofit campaigns. This independent-contractor role offers flexible scheduling and requires following structured procedures to process pledges accurately.

You will operate remotely, with no outbound calling, and must maintain confidentiality while complying with campaign standards. Training and certification are required before servicing.