Remote Donor Support Agent — Flexible Shifts & Growth

HVW Recruiting; Huntsville (AL); Remote; USD 17,000 - 21,000; Full time

Job summary

HVW Recruiting in Huntsville, AL is seeking a Work-from-Home Call Center Agent to support nonprofit organizations by processing donations and delivering exceptional donor experiences.

You will handle inbound and outbound calls, verify donor information, and maintain accurate records. This remote role requires a reliable home office setup, a team-oriented attitude, and flexibility to work evenings and weekends.

Qualifications

• High school diploma or equivalent.
• 6 months virtual call center experience or 1 year brick-and-mortar.
• Able to pass a background check.
• Reliable internet connection and a quiet workspace.
• Basic proficiency in computer skills.
• Flexibility to work evenings and weekends (Your schedule, your choice).
• Windows 11 (No Mac OS or Chromebooks).
• Work conveniently from your home environment.

Responsibilities

• Manage inbound and outbound calls to process donations for various non-profits efficiently.
• Provide compassionate customer service, addressing donor questions and concerns effectively.
• Maintain accurate donor records by entering information into our database with precision.
• Follow up with donors as needed to ensure satisfaction and continued support.
• Strive to exceed performance metrics to unlock pathways for career advancement.

Skills

Customer service

Communication

Remote work

Basic computer skills

Education

High school diploma or equivalent

Tools

Windows 11

Job description

HVW Recruiting in Huntsville, AL is seeking a Work-from-Home Call Center Agent to support nonprofit organizations by processing donations and delivering exceptional donor experiences.

You will handle inbound and outbound calls, verify donor information, and maintain accurate records. This remote role requires a reliable home office setup, a team-oriented attitude, and flexibility to work evenings and weekends.