Remote Donor Experience Manager

Harlem Lacrosse; Northern (KY); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with match

Technology stipend ($500)

Job summary

Harlem Lacrosse is seeking a Manager, Donor Experience to strengthen the Development Team’s operations and donor engagement. The role focuses on donor qualification, direct fundraising, stewardship, and development operations, enabling the team to secure resources for the organization’s mission.

Remote work is available with occasional travel to Harlem Lacrosse’s five cities. Ideal candidates bring 3+ years in nonprofit fundraising, strong writing and relationship-building skills, and experience

Qualifications

• 3+ years of demonstrated experience in nonprofit fundraising, especially in an agile and dynamic workplace culture.
• Demonstrated ability to work both independently and as a collaborative member of the team.
• Demonstrated writing skills.
• Demonstrated ability to build relationships both internally and externally.
• Demonstrated understanding of Harlem Lacrosse’s collaborative national model.
• Basic knowledge of CiviCRM and other donor management systems. Basic knowledge of Trello and other project management systems.
• Commitment to racial and gender equity and excitement about demonstrating that commitment in the execution of this position.

Responsibilities

• Donor Qualification and Portfolio Owner Support: analyze participation and drive engagement with donors using data and reports, and create donor profiles for portfolio owners.
• Direct Fundraising and Stewardship: deliver on a portfolio of donors across all regions, including scholarship and in‑honor programs.
• Development Operations: ensure donor information, donation tracking, and data accuracy; keep Trello and CiviCRM aligned; prepare donor correspondence and maintain portfolio analytics and event staffing.

Skills

Writing skills

Relationship building

Communication skills

Project management

Organizational skills

Prioritization

Equity commitment

Education

Bachelor’s degree or equivalent experience

Tools

CiviCRM

Trello

Job description

Harlem Lacrosse is seeking a Manager, Donor Experience to strengthen the Development Team’s operations and donor engagement. The role focuses on donor qualification, direct fundraising, stewardship, and development operations, enabling the team to secure resources for the organization’s mission.

Remote work is available with occasional travel to Harlem Lacrosse’s five cities. Ideal candidates bring 3+ years in nonprofit fundraising, strong writing and relationship-building skills, and experience