Manager, Donor Experience

Harlem Lacrosse; Northern (KY); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with match

Technology stipend ($500)

Job summary

Harlem Lacrosse is seeking a Manager, Donor Experience to strengthen the Development Team’s operations and donor engagement. The role focuses on donor qualification, direct fundraising, stewardship, and development operations, enabling the team to secure resources for the organization’s mission.

Remote work is available with occasional travel to Harlem Lacrosse’s five cities. Ideal candidates bring 3+ years in nonprofit fundraising, strong writing and relationship-building skills, and experience

Qualifications

• 3+ years of demonstrated experience in nonprofit fundraising, especially in an agile and dynamic workplace culture.
• Demonstrated ability to work both independently and as a collaborative member of the team.
• Demonstrated writing skills.
• Demonstrated ability to build relationships both internally and externally.
• Demonstrated understanding of Harlem Lacrosse’s collaborative national model.
• Basic knowledge of CiviCRM and other donor management systems. Basic knowledge of Trello and other project management systems.
• Commitment to racial and gender equity and excitement about demonstrating that commitment in the execution of this position.

Responsibilities

• Donor Qualification and Portfolio Owner Support: analyze participation and drive engagement with donors using data and reports, and create donor profiles for portfolio owners.
• Direct Fundraising and Stewardship: deliver on a portfolio of donors across all regions, including scholarship and in‑honor programs.
• Development Operations: ensure donor information, donation tracking, and data accuracy; keep Trello and CiviCRM aligned; prepare donor correspondence and maintain portfolio analytics and event staffing.

Skills

Writing skills

Relationship building

Communication skills

Project management

Organizational skills

Prioritization

Equity commitment

Education

Bachelor’s degree or equivalent experience

Tools

CiviCRM

Trello

Job description

The Manager, Donor Experience supports the effective operations of Harlem Lacrosse’s Development Team. Reporting to a Senior Director of Development, this role is an ideal opportunity for a talented, self-motivated candidate with a commitment who is eager to support the growth of the fundraising operation at Harlem Lacrosse. The Manager, Donor Experience supports the Harlem Lacrosse Development Team to make the work more efficient and effective - specifically focusing on three core areas: (1) Donor Qualification, (2) Direct Fundraising and Stewardship, and (3) Development Operations. By leveraging organizational systems and taking ownership of how we identify and support a donor’s journey at Harlem Lacrosse, the Manager, Donor Experience advances the ability of the team to secure the resources necessary to deliver on Harlem Lacrosse’s mission.

Principal Responsibilities:

Donor Qualification and Portfolio Owner Support - 50%

• Using our own data and engagement metrics as well as tools like DonorSearch, LinkedIn, and CiviCRM mailing reports, analyze participation and drive engagement with donors who we’d like to re-engage or engage more deeply. The dollar amount threshold for these donors will vary region to region.
• In partnership with portfolio owners, create capacity by actively communicating with donors who we want to continue to engage, but may not be prioritized at the top of portfolio owners’ lists.
• Conduct pipeline analysis and prospect research to identify new potential donors and funding partners.
• Use tools, resources, creative problem solving and critical thinking skills to identify new donors and to assess who we are not yet talking to but should be.
• Write donor profiles and push them out to portfolio owners.

Direct Fundraising and Stewardship - 30%

• Deliver on a portfolio of donors in support of all five regions, including donor profiles such as scholarship programs, other “in honor of” programs, and small grants across all regions.
• Support for Associate Boards across all five regions and nationally.

Development Operations - 20%

• Collaborate with the Operations team and individual portfolio owners to ensure that donor information, donation tracking, and donor data is accurate and up-to-date.
• Support Development team members by ensuring all donor prospect and campaign information is kept up to date in Trello, and is aligned with information in CiviCRM (our project and customer relationship management software respectively).
• Assist members of the Development team in preparing donor correspondence including letters, invoices, reports, pledges, commitment follow through, and other relevant materials to support donor engagement and stewardship.
• Track and share portfolio analytics, donor performance, and other performance metrics.
• Provide staffing support for national fundraising events such as the Annual Benefit and Golf Events, as needed.
• Maintain shared Development team resources such as the grant attachment folder and other Development files on the Drive.

The Ideal Candidate:

The ideal Manager, Donor Experience is a creative, personable, and detail-oriented individual with excellent communication skills combined with problem-solving and critical thinking skills. As a valuable member of the Development Team, the Manager, Donor Experience will be part of the face of Harlem Lacrosse when working with internal and external stakeholders. The Manager, Donor Experience should possess strong organizational, presentation, analysis, and information-management skills.

Qualifications:

• 3+ years of demonstrated experience in nonprofit fundraising, especially in an agile and dynamic workplace culture.
• Demonstrated ability to work both independently and as a collaborative member of the team.
• Demonstrated writing skills
• Demonstrated ability to build relationships both internally and externally
• Demonstrated understanding of Harlem Lacrosse’s collaborative national model
• Basic knowledge of CiviCRM and other donor management systems. Basic knowledge of Trello and other project management systems.
• Commitment to racial and gender equity and excitement about demonstrating that commitment in the execution of this position.
• Strong communication, project management, organizational and prioritization skills.
• Passion for supporting systematically disenfranchised youth, preferably in the field of mentoring, education, and/or sports-based youth development.

• Bachelor’s degree or equivalent experience preferred.
• Morning, evening and weekend work are sometimes required.
• Local and regional travel, including occasional overnight travel with the team, are sometimes required.

What we offer…

We invest in and support our team members at Harlem Lacrosse! We offer an extensive suite of benefits including, but not limited to:

• Comprehensive health coverage, including medical, dental and vision plans
• Access to One Medical, a 24/7 patient-focused primary care practice with highly qualified, board-certified physicians
• Receive access to online mental health therapy via a 1-year membership to Talkspace
• Flexible spending and health saving account options, 401k with match
• A $500 technology stipend for your home office; whatever you choose to buy is yours to keep!
• Parental leave policy to support your family planning journey
• Flexible PTO policy, in addition to 10 paid holidays and a company-wide winter break during the holiday season.

This is a remote position, but may require travel among Harlem Lacrosse’s five cities - Baltimore, Boston, Los Angeles, New York City, and Philadelphia. Regardless of location, the ability to successfully work with other employees in different geographies and time zones is essential.

Compensation

The salary range for this position is $75,000 - $85,000 and is commensurate with experience and geographic location.

Harlem Lacrosse is an Equal Opportunity Employer and encourages candidates of all backgrounds to apply. Diversity of opinions, experiences, and backgrounds is a key asset. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Don’t meet every single requirement? Studies have shown that women and BIPOC are less likely to apply to jobs unless they meet every single qualification. At Harlem Lacrosse we are dedicated to building a diverse, inclusive and authentic workspace, so if you are excited about this role but your previous experience may not align exactly with every qualification in the position description, we encourage you to apply anyways. You may be just the right candidate for this or other roles with our growing organization.