Remote District Service Manager – Life Sciences

Radiometer; United States; Remote; USD 135,000 - 160,000; Full time

Benefits offered by this job

Bonus eligible

Health insurance

401(k)

Job summary

Beckman Coulter Life Sciences, a Danaher company, seeks a Senior Manager for Americas Field Service to lead a remote, regional team within the Pacific West framework. The role focuses on customer success, escalation resolution, and cross-functional collaboration to deliver value-driven service offerings.

You will drive operational excellence, coach leaders, and partner with Sales to grow service revenue while ensuring profit targets across districts.

Qualifications

• 6+ years of experience leading field employees or 5+ years with a Master’s degree and 5+ years of experience.
• Ability to listen to stakeholders and generate actionable insights.
• Deliver results while adapting to changing priorities and challenges.
• Communicate expectations and hold teams accountable for results.
• Strong deductive reasoning and problem-solving skills.
• Commercial experience including direct selling of products or services and P&L ownership.

Responsibilities

• Resolve complex customer issues with urgency and precision.
• Champion a first-time fix mindset to ensure satisfaction and loyalty.
• Inspire and grow the team through coaching and development plans.
• Foster accountability, ownership, and continuous improvement.
• Lead daily management and KPI performance.
• Identify root causes and implement sustainable DBS-driven solutions.
• Drive revenue growth through service agreements and lead generation.
• Collaborate with Sales to support strategic initiatives and optimize offerings.
• Manage district P&L to meet targets.
• Champion kaizen and DBS methodologies for process improvements.
• Develop value-driven service packages with cross-functional partners.

Skills

Leadership

Customer focus

Communication

Problem solving

P&L experience

Continuous improvement

Education

Bachelor’s degree or higher

Master’s degree (related field)

Job description

Beckman Coulter Life Sciences, a Danaher company, seeks a Senior Manager for Americas Field Service to lead a remote, regional team within the Pacific West framework. The role focuses on customer success, escalation resolution, and cross-functional collaboration to deliver value-driven service offerings.

You will drive operational excellence, coach leaders, and partner with Sales to grow service revenue while ensuring profit targets across districts.