Remote Disability Claims Team Lead

Crawford & Company; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base pay

Bonus potential

Medical/Dental/Vision plans

401(k) retirement plan

Paid holidays & leave

Job summary

Crawford & Company is seeking a Team Manager – Disability to lead a powerhouse claims team remotely. You will oversee investigations, manage claims, and ensure timely resolutions while aligning with client guidelines and company standards.

The role requires extensive experience in claims, supervisory capability, and strong analytical, communication, and organizational skills to drive performance in a dynamic, remote setting.

Qualifications

• Bachelor's degree or equivalent experience required.
• Five or more years of progressive experience as a Claim Examiner, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment and discretion.
• Previous supervisory experience desirable.
• Excellent verbal and written communication skills.
• Analytical ability.
• Good mathematical aptitude.
• Good organizational and interpersonal skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services being delivered by branch office.
• In-depth knowledge of insurance coverages, practices and negotiating skills.
• Familiarity with legal, medical and technical disciplines.
• Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU).
• Where applicable, has passed state licensing requirements for line(s) of insurance handled.
• Settlement Authority: As noted in internal, client and or carrier guidelines.

Responsibilities

• Establishes and communicates performance standards and objectives and conducts performance appraisals.
• Reviews, analyzes, and assigns losses to the appropriate claim examiner with directives.
• Reviews files daily to provide instruction for further requirements needed.
• Keeps leadership informed of activities and problems within area of responsibility.
• Works within the Risk Tech Claim System and trains staff on its use.

Education

Bachelor's degree or equivalent experience

Job description

Crawford & Company is seeking a Team Manager – Disability to lead a powerhouse claims team remotely. You will oversee investigations, manage claims, and ensure timely resolutions while aligning with client guidelines and company standards.

The role requires extensive experience in claims, supervisory capability, and strong analytical, communication, and organizational skills to drive performance in a dynamic, remote setting.