Director, Disability & Absence Management - Remote Leader

Crawford & Company; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Competitive base pay

Bonus/Incentive Pay and other rewards

Full benefits package (medical, dental

Paid holidays and 401(k)

Job summary

Crawford & Company is seeking a compassionate, strategic Director to lead Disability & Absence Management programs across multiple claim teams. This remote role empowers a team, fosters strong client partnerships, and drives exceptional service delivery.

You will oversee STD, FMLA/Absence, Paid Leaves, LTD and integrated programs, ensuring compliance, performance, and continuous improvement in collaboration with operations and analytics teams.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• Minimum of eight years progressive experience in managing integrated disability and absence management programs.
• Leadership role in a disability/absence insurance carrier claim operation or third party administrator claim operation.
• Six years in an increasing supervisory or leadership capacity required.
• Expertise with disability/absence best practice benchmarking and metrics.
• Demonstrated ability to establish critical relationships at all levels of the organization and with external partners.
• Exceptional communication skills, change management skills, and customer focus.
• Strong organizational and time management skills.
• Excellent oral, written, and presentation skills.
• Demonstrated experience in building high performance teams - ability to inspire a shared vision and empower and motivate a team.
• Experience in a broader integrated health and productivity model including healthcare, on-site clinics, wellness, and EAP.
• Experience interfacing and supporting complicated, middle to large national client companies.
• HR or Disability certifications

Responsibilities

• Facilitates the implementation, continuous improvement and integration of all disability and absence management programs/processes within the assigned group of teams.
• Represents the face of the claim operation to assigned national clients.
• Provides proactive leadership in developing a continuous improvement culture within the assigned group of teams. Ensures that all aspects of the department's operations are meeting corporate guidelines, federal, state, and local law and are in accordance with professional standards and confidentiality.
• Manages, hires, trains, develops and motivates qualified individuals including identification of succession planning candidates.
• Maintains up-to-date knowledge of industry trends in integrated disability and absence management to ensure that the various programs and processes are truly best practice.
• Manages business unit to budget to meet corporate revenue objectives.
• Works with the reporting and analytics team to ensure our key metrics are current and measures that allow a view of the day to day efficiency and effectiveness of the operations as well as the higher level business impact that can be benchmarked.
• Participates in sales presentations and meetings with prospects and current accounts in support of corporate revenue objectives.
• Performs other related duties as required.

Skills

Leadership experience

Strategic thinking

Communication skills

Change management

People management

Client relationship building

Education

Bachelor's Degree or equivalent

HR or Disability certifications

Job description

Crawford & Company is seeking a compassionate, strategic Director to lead Disability & Absence Management programs across multiple claim teams. This remote role empowers a team, fosters strong client partnerships, and drives exceptional service delivery.

You will oversee STD, FMLA/Absence, Paid Leaves, LTD and integrated programs, ensuring compliance, performance, and continuous improvement in collaboration with operations and analytics teams.