Remote Disability Accommodations Specialist

NBME; Philadelphia (Philadelphia County); On-site; USD 51,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Dental

Prescription

Vision plans

401(k) w/match

Tuition Reimbursement Plan

Commuter Benefit: Public Transit or |

Remote Friendly Workplace

Job summary

NBME is seeking a full-time Specialist in Disability Services to guide examinees through test accommodation requests for USMLE and related exams. This role emphasizes detailed customer service via phone and email, privacy, and collaborative problem-solving.

Ideal candidates have 1–3 years' experience, a Bachelor's degree, and proficiency in MS Office and CRM platforms, with the ability to work in a remote-friendly, on-site setting in Philadelphia.

Qualifications

• Bachelor's degree or equivalent education and experience.
• 1–3 years in a professional work environment.
• Strong communication and privacy protection skills.

Responsibilities

• Process and maintain large volumes of confidential information and paperwork.
• Provide excellent customer service via telephone and written correspondence.
• Communicate exam program guidelines and procedures for test accommodations.
• Track status of files and coordinate with internal departments as needed.

Skills

Excellent oral communication

Attention to detail

Multi-tasking

Problem solving

Privacy protection

Collaborative

Empathy

Independent remote work

Education

Bachelor's degree or equivalent

Tools

MS Office (Outlook, Word, Excel)

Salesforce CRM

Job description

NBME is seeking a full-time Specialist in Disability Services to guide examinees through test accommodation requests for USMLE and related exams. This role emphasizes detailed customer service via phone and email, privacy, and collaborative problem-solving.

Ideal candidates have 1–3 years' experience, a Bachelor's degree, and proficiency in MS Office and CRM platforms, with the ability to work in a remote-friendly, on-site setting in Philadelphia.