Disability Services Specialist I

NBME; Philadelphia (Philadelphia County); On-site; USD 51,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Dental

Prescription

Vision plans

401(k) w/match

Tuition Reimbursement Plan

Commuter Benefit: Public Transit or |

Remote Friendly Workplace

Job summary

NBME is seeking a full-time Specialist in Disability Services to guide examinees through test accommodation requests for USMLE and related exams. This role emphasizes detailed customer service via phone and email, privacy, and collaborative problem-solving.

Ideal candidates have 1–3 years' experience, a Bachelor's degree, and proficiency in MS Office and CRM platforms, with the ability to work in a remote-friendly, on-site setting in Philadelphia.

Qualifications

• Bachelor's degree or equivalent education and experience.
• 1–3 years in a professional work environment.
• Strong communication and privacy protection skills.

Responsibilities

• Process and maintain large volumes of confidential information and paperwork.
• Provide excellent customer service via telephone and written correspondence.
• Communicate exam program guidelines and procedures for test accommodations.
• Track status of files and coordinate with internal departments as needed.

Skills

Excellent oral communication

Attention to detail

Multi-tasking

Problem solving

Privacy protection

Collaborative

Empathy

Independent remote work

Education

Bachelor's degree or equivalent

Tools

MS Office (Outlook, Word, Excel)

Salesforce CRM

Job description

We are currently seeking a full-time Specialist to join our Disability Services department. The Accommodations Specialist acts as the primary point of contact for examinees requesting test accommodations for the United States Medical Licensing Examination® (USMLE) Program, and for certain other health profession examinations. The Specialist is responsible for guiding examinees through the request process by providing superior customer service in the form of frequent detailed telephone and e-mail communication of policies and procedures, and individualized written correspondence regarding each examinee's specific request.

At NBME ®, we continue to innovate and improve how we fulfill the evolving needs of the health care community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come.

Please note that onsite interviews and onboarding at our Philadelphia office may be required for this role. If applicable, advance notice will be provided to support planning.

RESPONSIBILITIES

• Process and maintain large volumes of confidential information and paperwork received from examinees and securely maintain electronic and hard copy files.
• Provide excellent and extensive customer service via telephone and written correspondence, and appropriately and effectively communicate exam program Guidelines and departmental procedures regarding requests for test accommodations.
• Carefully track and monitor status of each file in assigned caseload and facilitate communication between internal departments as needed.
• Coordinate delivery of approved test accommodations with internal and external contacts and efficiently troubleshoot problems if they arise.

QUALIFICATIONS

Skills and Abilities

• Excellent oral communication skills including active listening, speaking, and utilization of appropriate questions to enhance understanding
• Strong attention to detail and accuracy
• Ability to effectively multi-task and manage competing priorities
• Ability to efficiently resolve problems or questions
• Sensitivity to protecting the privacy of our customers
• Desire to work collaboratively with diverse groups of people
• Friendly and personable demeanor, high capacity for empathy
• Knowledge of MS Office applications (e.g., Outlook, MS Word, and Excel), with a firm understanding of data management
• Knowledge of Salesforce or similar Customer Relationship Management (CRM) platforms
• Ability to work independently in a remote environment

Experience

• 1-3 years of experience in a professional work environment

Education

• Bachelor's degree or a combination of equivalent education and experience

About NBME

NBME is a not-for-profit organization that specializes in the creation of assessments and learning tools for physicians and health professionals. Our mission is to advance assessment of these professionals to achieve optimal care for all, supporting the development of a highly effective, diverse and compassionate health care workforce.

Founded in 1915, NBME develops and manages the United States Medical Licensing Examination ® with the Federation of State Medical Boards. We offer a comprehensive portfolio of assessment products for every stage of the medical school journey and provide assessment services to various health profession organizations.

We are dedicated to advancing innovative assessment approaches through research, collaboration and contributions to the medical education and assessment communities. In 2024, we expanded our assessment capabilities to include simulation through the acquisition of MedVR Education .

Learn more on NBME's website .

NBME's Community Collaborations and Contributions

NBME believes that a key path to meeting our mission is collaborating with and supporting our communities. Our Community Collaborations and Contributions programs provide resources and recognition to medical educators and researchers advancing the field of assessment throughout their careers. In addition, we invest in fee assistance, scholarships and pathway programs to aid learners and help support increased representation in health care. Headquartered in Philadelphia, NBME also gives to local organizations that advance health equity and access and positively impact social determinants of health.

Compensation we are offering for this position is at $50,981 - $60,000/year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

The NBME offers competitive salaries, excellent benefits, and a rewarding work environment.

• Healthcare
• Dental
• Prescription
• Vision plans
• 401(k) w/match
• Tuition Reimbursement Plan
• Commuter Benefit: Public Transit or Parking options
• Remote Friendly Workplace

NBME is an Equal Opportunity Employer. We will consider all qualified applicants for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.