Remote Director, Partner Programs Operations

Internova Travel Group; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision insurance

FSAs

Life insurance & AD&D

Parental leave

401k with company match

Discounted employee travel

LinkedIn Learning access

Job summary

Internova Travel Group is seeking a Director, Operations - Partner Programs to lead its global hotel program operations, supplier relations, and RFP processes. You will oversee platform administration, data integrity, and performance analytics, collaborating with partner relations, marketing, technology, distribution, and operations.

You will drive strategic initiatives, mentorship, and continuous improvement across a high-performing team, ensuring compliance and exceptional value for partners

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Travel Management, or related field; equivalent experience may be considered.
• 10+ years of progressive leadership experience within the travel, hospitality, or hotel industry.
• Significant experience in hotel program management, supplier relations, hotel sourcing, and contract negotiations.
• Advanced knowledge of Hotel RFP processes, CVENT/Lanyon platforms, hotel distribution systems, CRS technologies, booking tools, and GDS environments.
• Strong understanding of the luxury hospitality industry.
• Strong understanding of hotel pricing, commission structures, rate auditing, supplier performance management, and distribution strategies.
• Proven experience leading high-performing teams, including remote and cross-functional teams.
• Exceptional relationship management, negotiation, communication, and stakeholder engagement skills.
• Strong analytical and financial understanding, operational planning, and project management capabilities.
• Advanced proficiency with Microsoft Office Suite, Salesforce, reporting tools, and hospitality technology platforms.

Responsibilities

• Strategic Program Leadership: develop and implement operational strategies to improve efficiency, scalability, and program performance.
• Hotel Program Operations & RFP Management: oversee annual hotel program logistics, RFPs, platform administration, communications, and contract execution.
• Rate Audit, Compliance & Quality Assurance: audit program data, ensure rate integrity, and manage corrective actions.
• Product Support & Technology Collaboration: liaise with Technology for program launches, platform enhancements, and maintenance.
• Analytics, Reporting & Business Performance: manage dashboards and metrics to measure program effectiveness.
• Leadership & Team Development: mentor the Program Operations team and ensure accountability and growth.
• Industry Representation & Special Projects: act as subject matter expert and lead cross-functional initiatives.

Skills

Leadership

Negotiation

Stakeholder engagement

Analytical thinking

Financial understanding

Project management

Communication

Education

Bachelor's degree in Hospitality Management, Business Administration, Travel Management, or related field

Tools

CVENT

Lanyon

GDS

CRS systems

Booking tools

Salesforce

Microsoft Office

Job description

Internova Travel Group is seeking a Director, Operations - Partner Programs to lead its global hotel program operations, supplier relations, and RFP processes. You will oversee platform administration, data integrity, and performance analytics, collaborating with partner relations, marketing, technology, distribution, and operations.

You will drive strategic initiatives, mentorship, and continuous improvement across a high-performing team, ensuring compliance and exceptional value for partners