Account Manager, Hotel Programs

Internova Travel Group; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Employee travel discounts

LinkedIn Learning access

Job summary

Internova Travel Group in the New York metro area is seeking an Account Manager, Hotel Programs to manage and grow relationships with preferred hotel partners and drive program participation. The role will support brand and property level accounts and require frequent in-person partner engagements.

The position is based in or around New York City with a hybrid work arrangement. Requires 5+ years in travel/hospitality supplier relations, a relevant bachelor’s degree, and strong communication and

Qualifications

• Role based in NY tristate area with three days in the office per week.
• Bachelor’s degree in Marketing, Hospitality Management or Business Administration or equivalent work experience.
• 5+ years’ experience in the travel/hospitality industry with emphasis in supplier relations.
• Excellent presentation, written and verbal communication skills.
• Excellent Microsoft Office product skills.
• Travel as needed (estimated 15-20%).

Responsibilities

• Maximize partner level investment for ITG hotel accounts and manage relationships across ITG and providers.
• Collaborate with ITG Marketing to execute strategic plans to increase volume with key partners.
• Support senior leadership in quarterly business reviews with brand and property partners.
• Educate suppliers on the value of Internova Travel Group and drive incremental revenue at the property level.

Skills

Communication skills

Presentation skills

Education

Bachelor's degree in Marketing / Hospitality / Business Administration

Tools

Microsoft Office

Job description

Overview

Internova Travel Groupis one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.

Responsibilities

The Account Manager, Hotel Programs is responsible for managing and growing relationships with preferred hotel partners to drive program participation and engagement. This role will serve as a supporting relationship manager for brand and property level accounts.

The Account Manager’s performance will be evaluated based on value generated for Internova Travel Group (ITG), with a focus on maximizing overall account and market level investment across ITG, the individual business units that comprise ITG, and for the Agents that make up our global network.

The Account Manager must be based in or around New York City and represent Internova Hotel Programs at industry events, in meetings with hotel partners and prospects, and in strategic meetings with Internova business units as necessary.

Preferred Location: New York, New Jersey, Connecticut, Pennsylvania, or other surrounding areas that provide easy access to New York City. Given the frequency of in-person meetings, client engagements, and events in New York City, the ideal candidate will be able to regularly travel to and work within the city. A hybrid work arrangement, including access to our New York office, is preferred.

Hotel Relations

• Maximize partner level investment for 3 key constituencies: ITG, ITG Agents, and ITG Business Units, across five key categories: Program Participation, Pay-for-performance, Marketing Investments, Performance Bonuses, and Enhanced Commission
• Strategic and proactive engagement with assigned hotel accounts
• Work with ITG Marketing to execute strategic marketing plans aimed at increasing volume to key partners
• Support senior leadership in quarterly business reviews with brand and property partners
• Establish and cultivate relationships with property level contacts
• Educate Suppliers on the value of Internova Travel Group and the various programs available to drive incremental revenue for both ITG and Supplier
• Collaborate with accounts to analyze production and identify areas of opportunity
• Champion ITG products and programs at a property level

Product Support

• Assist operations team in following up on Rate Audit Results to ensure proper loading of ITG rates and offerings in the GDS when needed
• Procure Hotel content to provide points of differentiation for the ITG Sales teams and agencies
• Represent ITG at business unit and industry events as needed
• Identify opportunities to improve ITG programs

Projects

• Work on special projects as requested by supervisor

Qualifications

• Role must be based in the New York tristate area and able to commit to three days in the office per week
• Bachelor’s degree in Marketing, Hospitality Management or Business Administration or equivalent work experience
• 5+ years’ experience in the travel/hospitality industry with emphasis in supplier relations
• Experience creating and implementing marketing plans preferred
• Excellent presentation, written and verbal communication skills
• Excellent Microsoft office product skills
• Travel as needed. Estimated to be 15-20% but may vary.

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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