Remote Director of Partner Success & Accounts

HIP; Cantonment (FL); Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

401(k) matching

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

PTO eligibility after 90 days of hire

Remote position (US-based)

Unlimited PTO after year two

Job summary

HIP, in partnership with Neon Canvas, seeks a Director of Accounts to lead cross-brand account strategy and partner success across a large dental/orthodontic portfolio. You will set strategy, own numbers, and drive retention, expansion, and renewals while leading leaders rather than individual contributors.

You will report to the COO and sit on the senior leadership team, shaping the future of the account function and AI-enabled, high-trust service delivery.

Qualifications

• 3+ years directing accounts/partner success at a similar sized business.
• Experience leading two brands/service models under one operating standard.
• 6+ years in account/client/partner success, including 3+ years leading people.
• 2+ years leading other managers (Seniors or Team Leads).
• Track record on portfolio retention with GRR/NRR and expansion/renewal numbers.
• Experience setting performance benchmarks and variable compensation.
• Proven change-management ability and standardizing two teams.
• Excellent executive communication and stakeholder management.

Responsibilities

• Own end-to-end account strategy and retention across HIP and Neon Canvas.
• Lead the account teams through a Senior and Team Lead ladder with one standard.
• Own revenue retention, upsell, renewals, and cross-sell across brands.
• Diagnose churn patterns at portfolio level and drive fixes.
• Oversee escalation paths and serve as final escalation point before leadership.
• Drive AI adoption for risk detection, call prep, and follow-up.
• Manage hiring bar, ladders, and variable comp alignment.

Skills

Leadership

Executive communication

Stakeholder management

AI adoption

Retention/NRR focus

People management

Job description

HIP, in partnership with Neon Canvas, seeks a Director of Accounts to lead cross-brand account strategy and partner success across a large dental/orthodontic portfolio. You will set strategy, own numbers, and drive retention, expansion, and renewals while leading leaders rather than individual contributors.

You will report to the COO and sit on the senior leadership team, shaping the future of the account function and AI-enabled, high-trust service delivery.