Director of Accounts & Partner Success (Remote)

HIP Creative; Cantonment (FL); À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

PTO eligibility after 90 days

Remote position in the US

Résumé du poste

HIP Creative is seeking a Director of Accounts to own end-to-end account management and partner success across HIP and Neon Canvas. The role emphasizes retention, expansion, renewals, and onboarding, with a focus on scaling a 500+ account book under one operating standard.

You will lead leaders, set the strategy, and drive performance while maintaining client trust. The role reports to the COO and sits on the senior leadership team, guiding account teams through a unified playbook and ensuring

Qualifications

• 3+ years as a Director of Accounts, Partner Success, or equivalent at a large agency or recurring-revenue business with 500+ accounts.
• Experience leading account or success teams across two brands or service models under one operating standard.
• 6+ years in account management, client success, or partner success, including 3+ years leading people; healthcare experience is a plus.
• Strong executive communication, stakeholder management, and change-management abilities.

Responsabilités

• Lead account teams across two brands under one pod structure, with unified standards and scorecards.
• Own gross and net revenue retention, upsell, renewals, and cross-sell across HIP and Neon Canvas.
• Set strategy, oversee hiring ladders, and align finance on efficiency and margin.
• Drive AI adoption in workflows, training, and risk detection while preserving client trust.
• Coach Team Leads in 1:1s, review scorecards, and manage the largest partners directly when needed.

Connaissances

Director-level leadership

Account management

Partner success

Team leadership

AI adoption

Description du poste

HIP Creative is seeking a Director of Accounts to own end-to-end account management and partner success across HIP and Neon Canvas. The role emphasizes retention, expansion, renewals, and onboarding, with a focus on scaling a 500+ account book under one operating standard.

You will lead leaders, set the strategy, and drive performance while maintaining client trust. The role reports to the COO and sits on the senior leadership team, guiding account teams through a unified playbook and ensuring