Remote Director of Operations — Growth & Leadership

Carriage Services; Houston (TX); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid time off

Job summary

Carriage Services is seeking a Director of Operations to lead strategic initiatives, drive financial & operational performance, and develop talent across multiple locations. This remote role requires 50%–75% travel and preference for West Coast candidates.

You will partner with Managing Partners to execute plans and ensure exceptional client and community experiences. Ideal candidates have a strong track record in leadership within funeral services, regulatory compliance, and a strategic

Qualifications

• Bachelor's degree in Business, Management, Funeral Service, or related field preferred.
• 5+ years of progressive leadership experience in funeral service, multi-location management, or sales leadership.
• Funeral Director License, Embalming License, and crematory operations experience preferred.
• Travel 50%-75% required.
• Proficiency in Microsoft Office Suite required.

Responsibilities

• Recruit, hire, develop, coach, and evaluate Managing Partners to ensure strong leadership and business performance.
• Identify and develop high-potential internal and external talent to support Managing Partner succession planning.
• Hold Managing Partners accountable for achieving financial, operational, customer experience, and people objectives.
• Conduct monthly business reviews to assess results and ensure alignment with Carriage's Strategic Priorities.
• Partner with Managing Partners to develop and implement customized business plans that drive revenue growth and profitability.
• Collaborate with Human Resources and Legal on employee relations, coaching, performance management, and terminations.
• Support staffing strategies to maximize productivity and service excellence.
• Analyze performance metrics and leverage data-driven insights to improve operational effectiveness.
• Prioritize and recommend capital investments that maximize ROI.
• Ensure compliance with all applicable regulations governing funeral homes, crematories, and sales operations.

Skills

Leadership

Strategic thinking

People management

Communication

Problem solving

Education

Bachelor's degree in Business/Management/related field

Tools

Microsoft Office Suite

Job description

Carriage Services is seeking a Director of Operations to lead strategic initiatives, drive financial & operational performance, and develop talent across multiple locations. This remote role requires 50%–75% travel and preference for West Coast candidates.

You will partner with Managing Partners to execute plans and ensure exceptional client and community experiences. Ideal candidates have a strong track record in leadership within funeral services, regulatory compliance, and a strategic