Remote Director of Global Customer Service

Netflix; United States; Remote; USD 35,000 - 40,000; Full time

Job summary

Netflix is seeking a Director of Customer Service to oversee operations across Mexico, Peru, and Brazil. This role focuses on managing a high-performance team while developing scalable processes that enhance customer service. The ideal candidate has over 10 years of experience leading multicultural teams and has demonstrated success in fostering a strong team culture.

The position will require excellent analytical and communication skills, with the ability to collaborate closely with various functional teams and report to senior leadership.

Qualifications

• 10+ years of experience leading and managing large multicultural customer‑service teams.
• Proven track record building and sustaining high‑culture teams.
• Strong analytical abilities to synthesize complex operational data.

Responsibilities

• Direct and manage customer service operations in multiple countries.
• Develop and implement scalable processes for customer service.
• Communicate performance metrics to senior leadership.

Skills

Leadership

Analytical abilities

Communication skills

Collaboration

Change management

Job description

Netflix is seeking a Director of Customer Service to oversee operations across Mexico, Peru, and Brazil. This role focuses on managing a high-performance team while developing scalable processes that enhance customer service. The ideal candidate has over 10 years of experience leading multicultural teams and has demonstrated success in fostering a strong team culture.

The position will require excellent analytical and communication skills, with the ability to collaborate closely with various functional teams and report to senior leadership.